Assessment of client satisfaction among HIV/AIDS patients attending selected ART centers of Indore and Ujjain division of MP
Journal Title: Public Health Review - Year 2016, Vol 3, Issue 2
Abstract
Background: ART centers are the corner stone for providing care to HIV patient and it is very essential part of HIV/AIDS control programme in India. Objectives: To study the satisfaction level of Beneficiaries and Attendants of the Children receiving care at ART centers. Methodology: A cross-sectional study was conducted with the help of Pre-designed, Pre-tested, Semi-structured questionnaire for Beneficiaries and legal guardian of Children receiving care at ART centers to assess the satisfaction level for services, using Likert Scale and PSQ-18 during the period between 01 January 2015 – 31 October 2015 .Simple random sampling for selection of ART centers and Sequential sampling for the Beneficiaries and legal guardian of the Children receiving care at ART centers. A total of 110 patients were included in the study. Results: In study sites, satisfaction with behaviour of staff was highest, 92 % and only 5 % were dissatisfied, 90 % of clients were satisfied with infrastructure and facilities, 83.6% of clients were satisfied with communication and interpersonal manner, lowest satisfaction 45%was observed for ART side effects and tolerance. On basis of PSQ18 Questionnaire the mean score for General Satisfaction was 3.18 (SD 0.71), Technical Quality 2.89 (SD 0.84), Interpersonal Manner 3.08 (SD 0.81), Communication 3.00(SD 0.85), Financial Aspects was 2.67 (SD 0.91), Time Spent during the visit, 2.99 (SD 0.92), for Accessibility and Convenience 2.52 (SD 0.91). Conclusions: overall Satisfaction level of beneficiaries was good, although there were some places for improvement i.e. traveling, waiting area.
Authors and Affiliations
Shailesh Rai, Veena Yesikar, Sanjay Dixit, Shiv Shankar Sharma, Satish Saroshe, Jaya Patel
Keywords
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- EP ID EP230195
- DOI 10.17511
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