Assessment of knowledge and attitudes towards patients' rights among healthcare professionals at Professor Witold Orłowski Independent Public Clinical Hospital in Warsaw
Journal Title: Annales Academiae Medicae Silesiensis - Year 2014, Vol 68, Issue 2
Abstract
BACKGROUND AND AIM OF STUDY The core of a well-organised healthcare system is respecting patients' rights by healthcare professionals. The study aimed to analyse the knowledge of and attitudes towards patients' rights among healthcare professionals. MATERIALS AND METHODS 100 physicians and 100 nurses were enrolled in the study. Specialist physicians constituted 40% of the total, nurses with a secondary school degree represented 30% of all the participants, and nurses with a Bachelor's degree accounted for 25% of the total. The mean age was 40 years old (min. 24, max. 64, SD: 9.390), and the mean length of service of the respondents was 15 years (min. 1, max. 44, SD: 10.569, median: 13). A diagnostic survey was conducted between November 2012 and January 2013 by means of a voluntary and anonymous questionnaire developed by the authors, consisting of 46 questions. Quantitative and qualitative analysis was performed with Statsoft STATISTICA 10.0, as well as the Mann-Whitney U test, p < 0.05. RESULTS As many as 34% of the physicians and nurses assessed their knowledge of patients' rights as good (p < 0.011). 19% of the physicians and 7% of the nurses assessed their knowledge as very good. 85% of the study partici-pants knew the right to information, right to access medical records, and right to health services (p = NS). 78% of the respondents were familiar with the Act on Patients' Rights and Ombudsman for Patients' Rights. 64% of the total confirmed that they had witnessed the infringement of patients' rights at their workplace. CONCLUSIONS 1. The knowledge of the study participants concerning patients' rights was insufficient. Therefore, a system of training for medical personnel in this field needs to be developed and introduced. 2. Healthcare professionals play a minor role in providing patients with information on their rights. Hence, medical personnel should have an opportunity to acquire knowledge, skills and competence in this area. 3. Due to the fact that a majority of the respondents witnessed the infringement of patients' rights, the observance of patients' rights by healthcare professionals needs to be monitored and those who infringe patients' rights should be held professionally responsible.
Authors and Affiliations
Joanna Gotlib, Grażyna Dykowska, Zofia Sienkiewicz, Elżbieta Skanderowicz
Keywords
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