Assessment of quality of MCH care services and client satisfaction for these services provided under Primary Health Care in Rajkot district, Gujarat, India
Journal Title: Healthline - Year 2014, Vol 5, Issue 1
Abstract
Objective: To assess the quality and level of client satisfaction of the maternal and child health services provided under Primary health care. Setting and design: Cross sectional, pretested questionnaire, interview based study. Methodology: In Rajkot district there are total 7 blocks and 43 PHCs. In present study; 14 PHCs were randomly selected; 2 from each block. Study was conducted during Aug 2010 to May 2011. Total 400 beneficiaries of MCH health care services were selected.100pregnant mothers, 100 post natal women and 200 mothers of under-five children were selected &interviewed. Each of the services was quantified by giving score to different indicators and sub indicators. Quality was assessed based on the obtained score out of total possible score. Results: Out of total interviewed clients; 88.54% PNC client, 77.01% ANC client and 58.32% clients of Child health service rated services as “Very good”. Overall quality for ANC & child health related services fell into “Average” grade, while PNC services got “good” grade. Conclusion: For all studied services;98% clients expressed satisfaction, however quality of the ANC and child related services were found of “average” quality.
Authors and Affiliations
Rakesh Ninama, Chirag Bhola, A Kadri, Mayur Vala
Keywords
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