ASSESSMENT OF SERVICE QUALITY IN INDIAN BANKS
Journal Title: International Journal of Research in Social Sciences - Year 2017, Vol 7, Issue 8
Abstract
In the present competitive economy banking sector has been facing dynamic challenges in concerning both customer’s base and performance. The indispensable competitive strategic role of this sector is vital one in managing the customers. Providing service quality is highly significant function of service industry in today’s competitive environment. Service quality is the excellent strategy and plays a key role in service sector. In banking sector to satisfy the customer’s needs and retain them. The present study compares customer’s perception of service quality of both public and private banks of India. The service quality of both the banks has been measured using SERVQUAL model (service quality).
Authors and Affiliations
Dr. Namrata Verma
Keywords
Related Articles
- EP ID EP20194
- DOI -
- Views 301
- Downloads 10
“CUSTOMER SATISFACTION” ON HOSPITALITY SERVICES OF STAR HOTELS ” IN HYDERABAD,ANDHRA PRADESH— (A COMPARATIVE STUDY OF 3 STAR & 5 STAR HOTELS)
This research paper mainly focuses on customer satisfaction on hospitality services of star hotels in Hyderabad, AP, and make a comparative study of 3 star & 5 star hotels. It covers Objectives ,Hypothesis, Methodology...
Challenges and Opportunities Associated with Waste Management in India
India faces major environmental challenges associated with waste generation and inadequate waste collection, transport, treatment and disposal. Current systems in India cannot cope with the volumes of waste generated b...
NGARO CEREMONY IN ADAT INTARAN TRADITIONAL VILLAGE, SANUR KAUH, BALI
In Desa Adat Intaran, Sanur Kauh, Bali, there is a unique ceremonial tradition held by local people as known Dalem Madura. The ceremony is called Ngaro. This tradition is an acculturation between Madura and Bali, but t...
SCIENTOMETRIC ANALYSIS OF BRAIN MAPPING RESEARCH PUBLICATIONS: A GLOBAL PROSPECTIVE
This paper discuss on Scientometric analysis of brain mapping research publications during 2002 to 2016, the present study reveals that totally 1486 papers published in brain mapping research during the study period. I...
The Professional Perception of Social Workers Working In Healthcare
Healthcare is one of the areas of social work profession effect on such as childhood, disability, senility, forensic areas etc. The social workers who work on this area are the member of a team that is consist of prof...