Assessment of the Level of Satisfaction Related to Quality of Health Care at Public Health Facilities in Satara District Maharashtra
Journal Title: National Journal of Community Medicine - Year 2017, Vol 8, Issue 5
Abstract
Background: Patients satisfaction represents a key marker for the qual-ity of health care delivery and this is internationally accepted factor needs to be studied repeatedly for smooth functioning of the health care systems. This study was there-fore undertaken with the aim to find out outpatient satisfaction related to quality of care at public health facil-ities in Satara district. Objective: To assess the level of sat-isfaction of patients attending se-lected primary health centers. Methodology: The study was a cross-sectional facility- based. The sample comprised 120 patients se-lected by stratified and systematic sampling at the primary health cen-ters. The patients were interviewed using structured pretested closed ended questionnaire and analyzed. Results: 39 (32.50%) patients from health centers were in age group of 61-75 yrs. 44 (36.67%) patients were educated up to primary level. 66 (55.00%) patients were farmers. There was direct association of funded and non-funded PHCs when waiting time and space, availability of clean drinking water, cleanliness of toilet, getting free treatment, and availability of almost all necessary investigations were taken into consideration. Conclusions: It can be concluded that availability of funds under In-dian Public Health Standards (IPHS) has increased the quality of health care at the primary health centres and thus patients satisfac-tion.
Authors and Affiliations
Rajesh Gaikwad, Supriya S Patil, Satish R Patil, Prakah M Durgawale
Keywords
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