Between Balanced Scorecard and Quality Management System
Journal Title: International Journal for Quality Research - Year 2008, Vol 2, Issue 3
Abstract
The aim of this research is to analyze parallel implementation of BSC as a strategic management system and quality management system by the principals of ISO 9000 certification. We will analyze advantages and disadvantages of the models. Further more, the research will analyze cumulative advantages of the two systems implementation. The research will present possibilities for BSC implementation in QMS environment, underlining the processes. We will put the accent on improvement of firm’s effectiveness by Strategic Management System (BSC) and Quality Management System’s implementation.
Authors and Affiliations
Jelena Jovanović, Aleksandar Vujovic, Zdravko Krivokapic
Keywords
Related Articles
- EP ID EP281784
- DOI -
- Views 85
- Downloads 0
DETERMINANTS OF ISO 9001 QUALITY MANAGEMENT SYSTEM EFFECTIVENESS AMONG ELECTRICAL AND ELECTRONICS MANUFACTURING FIRMS IN MALAYSIA
The study aims to investigate the critical factors that influence the effectiveness of the ISO 9001 Quality Management System (QMS) amongst electrical and electronics (E&E) manufacturing firms in Malaysia. Data were gath...
THE IMPORTANCE OF OBSERVING THE DIFFERENCE IN WEBSITE EVALUATIONS OBTAINED FROM DIFFERENT PERSPECTIVES
The purpose of this paper is to show how website evaulations differ if performed by different evaluators despite the same methodological framework being used for the assessment. A quantitative analysis of websites was pe...
INVESTIGATING DISCREPANCIES BETWEEN ESERVICES IMPLEMENTING OR NOT ISO 9001: CUSTOMERS’ OUTLOOK IN THE BACKDROP OF ESERVICES IN CATALONIA (SPAIN)
This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service quality, customer pe...
ASSESSING GAUGE RELIABILITY AND REPRODUCIBILITY USING THE CORRELATION BETWEEN TWO MEASUREMENT SYSTEMS
In modern production processes, a large amount of testing and measurement is performed to support decision making and to ensure quality. In order to achieve this, the measurement data needs to be reliable, and the capabi...
ENGINEERING DESIGN OPTIMIZATION OF HEEL TESTING EQUIPMENT IN THE EXPERIMENTAL VALIDATION OF SAFE WALKING
Experimental test methods for the evaluation of the resistance of heels of ladies' shoes in the case of impact loads are fully defined by International Organization for Standardization (ISO) procedures that indicate all...