Bottleneck as a Determinant Factor Influencing the Implementation of Knowledge Management in Ministerial Establishments in Rivers State
Journal Title: IOSR Journal of Economics and Finance (IOSR-JEF) - Year 2018, Vol 9, Issue 4
Abstract
This study investigated bottleneck as a determinantfactor influencingthe implementationof knowledge managementin River State Ministries. The focus of the study was mainly on techno-centric aspect of knowledge management and how its implementation can fail due to bottleneck usually occasioned by the observation of hierarchical power structure in the ministries.The study was a descriptive survey. As such bottleneck as a variable was employed to describe how technology-assisted knowledge management can be influenced. The population of the study comprised all the employees of Rivers State Ministries of Information/Communication and Budgeting and Planning. On a-10% basis, a sample of 400 employees was randomly drawn from the two Ministries, 200 being the number drawn from each of them. The instrument for collection of data was a questionnaire code-named ‘Bottleneck as a Factor Influencing Implementation of Knowledge Management Assessment Questionnaire (BFIIKMAQ).Out of 400 questionnaire administered, 370 was well-filled, retrieved and used for the study.The internal consistency of the validated instrument was measured using Cronbach statistical tool which yielded the reliability index of 0.73 at 0.05 Alpha level. Mean and standard deviation were used to answer the research questions, while z-test was used to test the hypothesis. The study found among other things thatRivers State Ministries do not manage their knowledge related assets and processes well. Hierarchyinduced bottleneck influences implementation of IT-driven knowledge management in Rivers State Ministries very negatively. This result was further affirmed by hypothetical proposition which revealed that there exists no significant difference between the mean ratings of male and female employees of Rivers State Ministries on theextent hierarchy-induced bottleneck influences their Ministries’ technology-assisted knowledge management effort . The following recommendations were made: the pursuit of IT-driven Knowledge management should be prioritized so as to combat hierarchy induced bottleneck, special funds should be established for provision of IT-driven Knowledge management and employees should be exposed to training IT-driven Knowledge management and process and retraining programmes organize annually to improve the IT-driven Knowledge management scheme.
Authors and Affiliations
Dr. (Mrs. ) A. E. Bestman
Keywords
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- EP ID EP414888
- DOI 10.9790/5933-0904027179.
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