BUSINESS PROCESS IMPROVEMENT BY APPLYING BENCHMARKING BASED MODEL
Journal Title: International Journal for Quality Research - Year 2013, Vol 7, Issue 3
Abstract
The choice of theme is identified by the need to improve business processes in organizations, as well as the continuous improvement of overall quality, which is under-represented in the Montenegrin organizations. The state of Montenegro has recognized t he growing importance of small and medium-sized organizations in the development of the national economy. Small and medium-sized organizations are the drivers of future economic growth and development of every country whose competitiveness has to pay special attention. One of the main sources of the competitiveness of small and medium-sized organizations is their pursuit to the business excellence, because it has become the most powerful means of achieving competitive advantage of organizations. The paper investigates certified organizations in Montenegro and their contemporary business and commitment towards business excellence. These organizations in Montenegro adapt its business to international standards and procedures that represent the future of economic growth and development of modern business. Research results of Montenegrin organizations were compared with small and medium-sized organizations from Serbia, which won the awards for business excellence "Quality Oscar" in the category of small and medium-sized organizations, for the last three years (2009, 2010, and 2011). The idea comes from the neccessity of Montenegrin economy to give small contribution in order that small and medium organizations adjust their businesses to the new business.
Authors and Affiliations
Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic, Sanja Pekovic, Radivoje Micunovic
Keywords
Related Articles
- EP ID EP218602
- DOI -
- Views 63
- Downloads 0
THE MAIN NOTIONS, PRINCIPLES, AND PROCEDURES OF STRATEGIC QUALITY MANAGEMENT OF SMALL BUSINESS IN THE SYSTEM OF DIGITAL ECONOMY IN VIEW OF RISKS OF DRIFT: A COGNITIVE APPROACH
The articles studies the main notions, principles, and procedures of strategic quality management of small business in the system of digital economy in view of risks of drift from the position of the cognitive approach;...
HUMAN CAPITAL IN ISLAMIC BANK AND ITS EFFECT ON THE IMPROVEMENT OF HEALTHY ORGANIZATION AND EMPLOYEE PERFORMANCE
Human resources have become one of strategic issues of Islamic banking in Indonesia. Islamic bank is important to have a good human capital, who has specialized knowledge and expertise related to Islamic aspects. The qua...
IDENTIFICATION OF MEASUREMENT ITEMS OF DESIGN REQUIREMENTS FOR LEAN AND AGILE SUPPLY CHAIN-CONFIRMATORY FACTOR ANALYSIS
This study examines the consistency approaches by confirmatory factor analysis that determines the construct validity, convergent validity, construct reliability and internal consistency of the items of strategic design...
DESIGN METHODS OF HUMAN DEVELOPMENT MANAGEMENT SYSTEM
The article discusses the concept of "human development" and the schematic diagram of the organizational design of regional management systems in relation to human development. Management as an organizational process in...
THE PROCESS OF THE FORMATION OF THE QUALITY OF ORGANISATION'S FUNCTIONING AND DEVELOPMENT
Demanding surrounding makes it necessary for an organisation to adapt and restructure constantly. Therefore, it is essential for an organisation to acquire competence allowing to use opportunities and avoid dangers which...