Calidad del servicio financiero de corresponsales no bancarios en la banca privada desde la Norma ISO 9001:2015
Journal Title: Revista Científica Retos de la Ciencia - Year 2023, Vol 7, Issue 14
Abstract
This research work was carried out to identify the evidence and the possibility of the applicability of the ISO 9001-2015 standard in the financial services offered by the new mass service channels called Non-Banking Correspondents, which are called hereafter NBC. It is a theoretical investigation that used scientific sources of consultation such as scientific articles, manuals of control entities, ISO Standard, and laws and their regulatory frameworks. The information is obtained from the observation, analysis, and documentary understanding of the material previously described. The NBCs work with the support, sponsorship, and on behalf of the Financial Entities legally recognized in Ecuador. For this reason, the discussion is generated about the overcrowding of the NBC service, generating inclusion with unbanked sectors and simultaneously demanding quality parameters in said premises. As a result, it is determined that few banks have incurred in providing services through NBC. This service is not widespread and does not have the desired coverage, there is no focus on the quality of service, and financial institutions comply with parameters required by regulatory bodies.
Authors and Affiliations
Ramiro Alexander Velásquez Tapia
Keywords
Related Articles
- EP ID EP711952
- DOI https://doi.org/10.53877/rc.7.14.2023010106
- Views 38
- Downloads 0
PREVALENCIA DE SÍNDROME DE BURNOUT EN LOS ESTUDIANTES DE LA CARRERA DE ENFERMERÍA DE LA UNIVERSIDAD CENTRAL DEL ECUADOR
This research has been conducted in order to determine the Prevalence of the burnout syndrome among students from third to eighth semester who are attending the Nursing School. It was a prevalence study; the data were co...
LOS ROLES DEL DOCENTE UNIVERSITARIO EN LA ACTUALIDAD
The university teacher must be a properly trained professional, constantly updated and above all a true human being. Higher education institutions must be at the service of the people, evidencing in all their actions the...
Análisis de la política de inclusión educativa en la educación media en el Ecuador
This paper makes a review of the educational inclusion policy in secondary education institutions. The classification of the current regulations that the Ecuadorian State has to guarantee the right to quality inclusive e...
LA EDUCACION PARA TODOS
This research analyzes features about the development of a contextualized education and its importance in today's society; it is a bibliographic-documentary research, which considered important theoretical references, in...
LA ADMINISTRACIÓN DE JUSTICIA EN ECUADOR EN LA DÉCADA 2006-2017
This work critically analyzes aspects inherent to the administration of justice in Ecuador during the 2006-2017 decade. Being a bibliographic documentary work, our research reveals that the Ecuadorian penal system has be...