Classification of product quality with multiple criteria decision making: an example of furniture industry
Journal Title: Mobilya ve Ahşap Malzeme Araştırmaları Dergisi - Year 2019, Vol 2, Issue 1
Abstract
When the critical success factors for a company operating in the furniture sector are weighted and their scores are analyzed; the most critical factor is determined as of quality, and a selected product group is considered in line with this factor. The study aims to classify the final product concerning quality in the selected product group. Observation of parameters affecting the separation of the selected product as first and second quality; The main steps of the study are the determination of the reasons of the products separated as second quality and classification of these reasons according to their importance levels by taking into account the after-sales service and customer complaints. In order to determine the importance levels of the products identified as second quality, Analytical Hierarchy Process (AHP) method which is one of the multi-criteria decision-making techniques has been used. Then, which type of error is encountered most in the second quality products, how to determine the root cause of these errors, how the faulty products can contribute positively to the business, what needs to be done to minimize the margin of error and thus the efficient use of raw materials can be maintained. Results provide that the firms operating in the field of furniture will guide the work done in order to provide maximum satisfaction to the customer/operation.
Authors and Affiliations
Murat Oturakçı, Ceren Benli
Keywords
Related Articles
- EP ID EP596437
- DOI 10.33725/mamad.515630
- Views 57
- Downloads 0
Mobilya üretimi yapan küçük ölçekli işletmelerin iş sağlığı ve güvenliğine yönelik algı düzeylerinin incelenmesi: Bilecik ili örneği
İş sağlığı ve güvenliği, kişinin en temel hakkı olan yaşam hakkının devam ettirilebilmesi bakımından bireyin çalışma ortamında bulunan riskler ile güvensiz durum ve davranışlardan korunmasına yönelik faaliyetleri kapsama...
Determination of surface roughness parameters of heat-treated and untreated Scotch pine, oak and beech woods
Heat treatment is an industrial application that changes the physical, mechanical and chemical properties of wood. In addition, the smell, color and surface roughness of the heat treated wood also varies. The objective o...
The effects of step over, feed rate and finish depth on the surface roughness of fiberboard processed with CNC machine
Fiberboard is used extensively in furniture production in all over the world. One of the most important reasons for the preference of fiberboard is the easy shaping of its surfaces. In the past, the surfaces of the fiber...
Higrotermal yaşlandırma işleminin ısıl işlem görmüş kestane odununun renk ve sertlik özellikleri üzerine etkisi
Bu çalışmanın amacı; higrotermal yaşlanmaya maruz kalmış, ısıl işlem uygulanmış ağaç malzemenin renk ve sertlik değişimlerini belirlemektir. Bu amaç için, Kestane odunu (Castanea sativa Mill.) kullanılmıştır. Isıl işlem...
Kayın ve kavak odunlarında bazı fiziksel özelliklerle yoğunluk ilişkisinin belirlenmesi
Masif ahşap malzeme geçmişten günümüze birçok farklı alanda kullanılmıştır. Özellikle, kolay temin edilebilmesi, ucuz olması, kolay işlenebilmesi, estetik bakımdan cazip olması gibi birçok üstün özelliklere sahiptir. Odu...