Client’s Satisfaction in Face-To-Face Counselling and Cyber Counseling Approaches: A Comparison
Journal Title: International Journal of Academic Research in Business and Social Sciences - Year 2018, Vol 8, Issue 3
Abstract
This research is an attempt to explore the effectiveness of Cybercounseling services. In this research, the success of the Cybercounseling service is measured in terms of the capability of this method to provide client satisfaction (Client Satisfaction). This quasi-experimental study uses Non-equivalent Control Group Pretest/Postest Design. Quantitative data obtained using the Client's Satisfaction Inventory Short-Form (CSI-SF) questionnaire. A total of 60 research subjects were involved and conducted in two study groups, control group using Face-to-Counseling approach and experimental group using Cybercounseling approach. The findings show that Client Satisfaction in Cybercounseling approach is higher than Client Satisfaction in Face-to-face Counseling approach.
Authors and Affiliations
Zaida Nor Zainudin, Yusni Mohamadd Yusop
Keywords
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- EP ID EP560630
- DOI 10.6007/IJARBSS/v8-i3/3992
- Views 66
- Downloads 0
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