Cloud CRM: State-of-the-Art and Security Challenges
Journal Title: International Journal of Advanced Computer Science & Applications - Year 2016, Vol 7, Issue 4
Abstract
Security undoubtedly play the main role of cloud CRM deployment, since the agile firms utilized cloud services in the providers infrastructures to perform acute CRM operations. In this paper researcher emphasis on the cloud CRM themes, security threads the most concern. Some aspects of security discussed concern on deployment the cloud CRM like: Access customers’ database and control; secure data transfer over the cloud; trust among the enterprise and cloud service provider; confidentiality, integrity, availability triad; and security hazard, future studies and practice are presented at the end.
Authors and Affiliations
Amin Shaqrah
Keywords
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- EP ID EP143814
- DOI 10.14569/IJACSA.2016.070405
- Views 77
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