Communication Barrier Encountered By Employees Working In Hotel Industry
Journal Title: Advances in Social Sciences Research Journal - Year 2017, Vol 4, Issue 14
Abstract
Objective: Communication in English is an important antecedent for a noteworthy work performance in hospitality industry. English has been considered the universal language, an employee into hospitality sector is expected to be more communicative in English language to service guest with no geographic bounds and coordinate immigrant employees from any part of the world. The study discusses the barriers and the importance of English communication skill among the employees into food and beverage outlets in hotel Industry. Method: A systematically structured questionnaire is used as a survey tool for the study to bring out the barriers of communication in English and effective measure to overcome the barriers. The advantages of an effective communication in enhancing the guest service and to maintain a cultured work environment is discussed. SPSS (21.0) statistics analysis software is used to analyze and interpret the data. Finding: An employee’s personal attributes education level psychological factors acts as the barriers for communication in English these factors are interrelated. Conclusion: The study conclude that regular training and practice sessions are required even more effectively to the employees to develop their communication and grow higher in their carrier.
Authors and Affiliations
X. DISILVA, A. ARUN
Keywords
Related Articles
- EP ID EP329895
- DOI 10.14738/assrj.414.3509.
- Views 65
- Downloads 0
The Distorted Image of Prophet Muhammad in Percy's Mahomet and His Heaven (1601)
The article critiques the portrayal image of Prophet Muhammad in William Percy's Mahomet and His Heaven (1601) (Note: 1). The play is marked with anti-Mahomet prejudice expressed in willful attempts to devalue Prophet Mu...
Domestic Violence- Theoretical And Practical Approaches
N/A
A Stakeholder Needs Assessment To Gauge The Interest In And Demand For A Child And Youth Care Postgraduate Specialization Certificate Program
The purpose of this needs assessment was to explore child and youth care (CYC) learning needs and interest of stakeholders in the development of a CYC postgraduate specialization certificate. A purposive sample strategy...
Nutrional Knowledge Levels Of Adult Prisoners İn Amasya, Turkey
Background. Prisoners and convicts are deprived of important aspects of health promotion, health education and disease prevention and tend to have poorer health status in comparison to the general public. Objective. This...
“I Give Up And Stop Listening”: Fostering Metacognitive Listening Strategy Awareness In The English Classrooms in Taiwan
This study aims to investigate the instructional effect of metacognitive listening strategies on EFL college students’ metacognitive listening strategy awareness as well as their perceptions of strategy instruction. This...