COMMUNICATION SKILLS AS PREDICTORS OF CONFLICT MANAGEMENT STYLE OF ROAD TRANSPORT UNION LEADERS IN LAGOS STATE
Journal Title: International Journal of Physical and Social Sciences (IJPSS) - Year 2012, Vol 2, Issue 6
Abstract
The study examined the joint and relative influence of communication skills (literacy, verbal skill and active listening skill) on conflict management style of road transport union leaders in Lagos State. Survey research design was adopted and a sample of 610 respondents was selected using purposive sampling procedure. A modified and well simplified questionnaire on communication skills (r=0.78) and conflict management style(r=0.86) were used. Two research questions were answered using multiple regressions. The three independent variables jointly predicted the conflict management style of the respondents(R=0.464). Specifically, the predictors contributed 21.1 %( adjusted R2=0.211) to the variance of the dependent measure. This contribution is shown to be significant (F (3,606) =55.448; p<0.05). Also, each of the independent variables significantly (p<0.05) predicted the dependent variable, with literacy having the greatest relative contribution (β=0.318). Therefore, it is recommended among other things that government and other stakeholders in the road transportation sector could organize nonformal literacy education programme at motor parks. Qualified facilitators who understand what adult literacy is all about should be put in charge. Also, reading and writing materials could be provided at subsidized rate to encourage members of the NURTW acquire basic literacy skills. By so doing, the communication skills of the union leaders could be enhanced and their conflict management skills improved.
Authors and Affiliations
BANKOLE Akanji Rafiu Ph. D, LAWAL, Ibrahim Olanrewaju
Keywords
Related Articles
- EP ID EP41645
- DOI -
- Views 393
- Downloads 0
Distant participation is a reasonable strategy – a comparative study based on FM channels in Pune
With the advent of globalization there has been a notable change in the level of participation of different organizations through different sectors in our economy. The changed scenario was much more revolutionary in te...
Working Women in Unorganized Sector: Public Policy and Challenges in India
[The women working in unorganized sector have to face much more problems as compared to women in any other sector. Generally, there is lack of formal education, skills and knowledge among women working in unorganized s...
WOMEN IN INFORMAL SECTOR – A PROBIT ANALYTICAL STUDY
Women community equals men in population. But it is a subject of concern to note that, women are treated as second citizens, subordinate to men. According to World Labour Report (1992), in advanced countries, in organi...
Impact of Global Financial Crisis on Indian Banking Sectors: Strategies for achieving sustainable growth
The World Financial System is now undergoing a Global Economic Crisis of staggering proportions. The root cause of the economic and financial crisis was the United States mortgage market by selling sub-prime mortgages...
A Comparative Study of Social Intelligence of Single Child and Child with Sibling
Education is a purposeful and organized activity which deliberately endeavors to modify the behavior of the educated, with a specific goal in view. Home/ Family play an inevitable part in the various aspects of develop...