Conflict Resolution in Improving Management-Students Relations in Learning Institutions in Kenya
Journal Title: International Journal of Academic Research in Business and Social Sciences - Year 2017, Vol 7, Issue 7
Abstract
Rapid changes in university structure and mission present various conflicts that require effective management. This article evaluates the effectiveness of distributive bargaining, integrative bargaining, and interactive problem solving models of conflict resolution in facilitating positive change in management and student’s expectancies and attitude. Conflict has occurred across generations and centuries with one of the first recorded conflicts between the brothers Cain and Abel (Barclay & Wolff, 2011). According to Deutsch and Coleman (2000), conflict occurs between people in all kinds of human relationships and in all social settings (Fisher et al., 2000). Conflict is an inevitable part of any relationship, and maneuvering through an interpersonal conflict is a skill every person must learn (Scott, 2008). In as much as disputes are inevitable if not handled well, they can collapse an organization or an institution causing havocs which can be expressed in form of strikes and even death. On the other hand disputes can have positive outcomes such as stimulating creativity and interest and ideas generation if for instance students and management enter into dialogue and participation on pertinent issues. To reduce unhealthy outcomes out of disputes, various strategies both in house and use of third party mechanisms and interpersonal techniques can be applied. When these strategies are put into considerations cordial relations amongst parties is enhanced which results in good relations between them. As a result, organizations enjoy higher productivity, employees enjoy good working environment and students are able to achieve their dreams by being in conducive study environments and parents as well enjoy good returns of their money when students perform well towards achieving their desired goals.
Authors and Affiliations
Agnes Kinanu Mungania, John M. Kihoro
Keywords
Related Articles
- EP ID EP612492
- DOI 10.6007/IJARBSS/v7-i7/3095
- Views 46
- Downloads 0
Concept of Relationship Marketing from Trio Perspective
Relationship marketing (RM) is one of the marketing concepts that connects between internal and external marketing with the aim of strengthening the relationships among employees and retaining customers. RM has been disc...
The Influence of Islamic Works Ethics and Subjective Norms on Unethical Behavior among Small and Medium Enterprise Owners in Malaysia
The purpose of this study is to examine the antecedents of Islamic works ethics and peers influence towards unethical behavior among the small and medium enterprise owners in Malaysia. All variables were measured using 7...
Employee Engagement as an Outcome of Friendship at Workplace: Moderating Role of Job Embeddedness
The purpose of this study is to explore the outcomes of friendship at workplace. Based on the prior literature present study proposed a conceptual framework including Friendship at workplace, job embeddedness and employe...
The Effects of Promotional Activities on the Intention to Purchase: A Field Study in Kahramanmaras
If a business enterprise does not inform public about its products’ advantages or persuade the target group to buy, it will not be successful in marketing, even if it offers products according to consumers' needs and req...
Networking Factor of Topeng Malangan (Malangan Mask) Industry for the Business Sustainability (Case Study on Gunung Sari Craft Malang)
Topeng Malangan (Malangan mask) is one of the very important cultural products that has been developed to preserve the culture and is possibly be a business opportunity for Malangan Mask for Malang people. The focus of t...