Abstract

Business process management is multidimensional tool which utilizes several methods to examine processes from a holistic perspective, transcending the narrow borders of specific functions. It undertakes fundamental reconsideration and radical redesign of organizational processes in order to achieve drastic improvement of current performance in terms of cost, service and speed. Business process management tries to encourage a radical change rather than an incremental change. An analytical approach has been applied for the current study. For this study, the case of Bank X, which is a leading public sector bank operating in the state, has been taken into consideration. A sample of 250 customers was selected randomly from Alwar, Dausa and Bharatpur districts. For policy framework, corporate headquarters were consulted. For the research a self-designed survey instrument, looking for information from the customers on several parameters like cost, quality, services and performance, was used. This article tries to take a critical account of existent business process management in Bank X and to study the relationship between business process management and organizational performance. The data has been tested by correlation analysis. The findings of the study show that business process management exists in the Bank X and there is a significant relationship between business process management and organizational performance.

Authors and Affiliations