Costumer Experience Analyzing the Comparison of Brand and Company Characteristics of Airlines Services
Journal Title: International Journal of Social Science And Human Research - Year 2023, Vol 6, Issue 05
Abstract
Analyzing the comparison of brand and company characteristics of airlines services is important in the aviation industry. The purpose of this analysis is to determine if there is a significant difference in the quality of service among different airlines. The ANOVA (Analysis of Variance) method can be used to compare more than two groups of data and determine if the differences between the groups are significant or not. In this analysis, the measured variables can be the quality of service provided by airlines such as comfort, safety, speed, accuracy, and others. Data can be obtained from various sources such as surveys, personal experiences, and reviews from various media. Analyzing the comparison of brand and company characteristics of airlines services using the ANOVA method can provide valuable insights for airlines in improving the quality of service provided to customers. The analysis results can be used to identify the strengths and weaknesses of each airline, which can be used to improve the quality of service and create a better experience for customers. The ANOVA method can provide useful information in comparing the quality of service among airlines. However, it is important to note that the analysis results are not always 100% accurate and need to be interpreted carefully. Analyzing the comparison of brand and company characteristics of airlines services using the ANOVA method can provide significant benefits for airlines in improving the quality of service and maintaining customer satisfaction. The conclusion of this analysis is that brand and company characteristics have a significant influence in providing services in airlines. Therefore, companies must pay attention to both brand and company characteristics in providing services to customers to improve the customer experience and increase customer satisfaction.
Authors and Affiliations
Ariyono Setiawan, Efendi, Dimas Hari Cahyo, Agung Wicaksono, Yuyun Suprapto
Keywords
Related Articles
- EP ID EP716823
- DOI 10.47191/ijsshr/v6-i5-68
- Views 67
- Downloads 0
In Between Hijab and Stories: Exploring the Intersectionality in Children's Literature of Shaikha Alzeyara
This study explored the portrayal of Qatari girls in children's literature of Shaikha Alzeyara, a prominent Qatari author. It uses the concept of intersectionality and empowerment to acknowledge the interconnectedness of...
Paradigms and Different Types of Research
The structure of the research processes is represented according to the paradigmatic nature of the researcher's knowledge and two major differentiation criteria: the DIACHRONIC Structure and the SYNCHRONOUS Structure. Ev...
Issues of Implementing the Program-Based Budgeting System for Effective Management of State Budget Funds in Uzbekistan
The implementation of the Program-Based Budgeting (PBB) system in Uzbekistan aims to enhance the efficiency and transparency of state budget expenditures. This article discusses the key concepts and stages of PBB impleme...
Boarding School-Based Character Education Management (Case Study at MAN Insan Cendekia Tanah Laut)
Character education is considered one of the efforts to improve character education within the educational system. Character education involves teaching or guiding students to realize truth, goodness, and beauty through...
Juz'i Method: The Technique of Speeding up The Memorization of the Quran at the Pondok Tahfidz Islamic Centre Bin Baz
The Qur’an is a kalam (word of God) of Allah SWT which provides guidance for all mankind. The protection of The Qur’an has been guaranteed by Allah through human intermediaries in the form of The Qur’an memorization to m...