Costumer Experience Analyzing the Comparison of Brand and Company Characteristics of Airlines Services
Journal Title: International Journal of Social Science And Human Research - Year 2023, Vol 6, Issue 05
Abstract
Analyzing the comparison of brand and company characteristics of airlines services is important in the aviation industry. The purpose of this analysis is to determine if there is a significant difference in the quality of service among different airlines. The ANOVA (Analysis of Variance) method can be used to compare more than two groups of data and determine if the differences between the groups are significant or not. In this analysis, the measured variables can be the quality of service provided by airlines such as comfort, safety, speed, accuracy, and others. Data can be obtained from various sources such as surveys, personal experiences, and reviews from various media. Analyzing the comparison of brand and company characteristics of airlines services using the ANOVA method can provide valuable insights for airlines in improving the quality of service provided to customers. The analysis results can be used to identify the strengths and weaknesses of each airline, which can be used to improve the quality of service and create a better experience for customers. The ANOVA method can provide useful information in comparing the quality of service among airlines. However, it is important to note that the analysis results are not always 100% accurate and need to be interpreted carefully. Analyzing the comparison of brand and company characteristics of airlines services using the ANOVA method can provide significant benefits for airlines in improving the quality of service and maintaining customer satisfaction. The conclusion of this analysis is that brand and company characteristics have a significant influence in providing services in airlines. Therefore, companies must pay attention to both brand and company characteristics in providing services to customers to improve the customer experience and increase customer satisfaction.
Authors and Affiliations
Ariyono Setiawan, Efendi, Dimas Hari Cahyo, Agung Wicaksono, Yuyun Suprapto
Keywords
Related Articles
- EP ID EP716823
- DOI 10.47191/ijsshr/v6-i5-68
- Views 74
- Downloads 0
Spread of the Thousand Islands Poetry Society in the Philippines
The Thousand Islands Poetry Society is the most famous modern Chinese poetry society in the Philippines. It has promoted the understanding of Chinese poetry culture among Chinese Filipinos, promoted the development of Ch...
The Women and the Land: The Conception of Belonging in Hadhrami Society through Almehdar's Operettas (The Victim and the Bedouin Girl)
Almehdar's treasury of Hadhrami original traditions that creates the DNA of Hadhrami identity has not been investigated to reveal its due value. Therefore, this article aims at scratching upon the surface of this issue t...
Humanist Cities and Post-Feminist Urban Social Geographies: Public Spaces and Plural Cultural Urbanism of Just Renewal
This conceptual and exploratory research paper brings multiple yet interconnected ideas about the contemporary discussions on the form and content our cities should take, especially on the public spaces as the critical s...
The Effect of Principal Transformational Leadership, Teacher Job Satisfaction, and Organizational Commitment on Teacher Organizational Citizenship Behavior at Elementary School in Martapura
This study aims to describe and analyze the direct and indirect effect of transformational leadership of school principals, teacher job satisfaction, organizational commitment to organizational citizenship behavior (ocb)...
An Investigation of English-Majored Students’ Perspectives on Improving the Learning of Chinese as A Second Foreign Language
This study focuses on surveying the opinions of specialized language students on improving the quality of second foreign language learning, Chinese. Based on the perspectives of 133 students through responses to question...