Abstract

The primary objective of this study is to identify the dimensions of CWB perceived by cabin crew, while the secondary objective is to determine the relationship between the perception of these dimensions and demographics. A research was conducted with the data gathered from 152 cabin crew in a mid-sized airline company via survey. As a result of the study, six dimensions, namely, Unsafe Behavior, Violating Service Standards and Rules, Violence against Other Crew Members, Misuse of Time and Resources, Property Misuse, and Violence Against Passengers were identified and analyzed. Non-parametric tests showed that ‘Violating Service Standards and Rules’ dimension relates with demographics the strongest.

Authors and Affiliations