Cultivating Excellence: Formalizing Street Food Enterprises in Bangladesh through Quality Management and Customer Relationship Strategies

Journal Title: International Journal of Social Science And Human Research - Year 2024, Vol 7, Issue 07

Abstract

Purpose: Street foods are enjoyed by all walks of life throughout the world. It offers a variety of delicacies, easily accessible and affordable. The street food industry in Bangladesh is of no exception. However, street food vendors in Bangladesh typically come from low socioeconomic backgrounds and lack appropriate understanding of good production methods resulting in poor sanitary standards. The purpose of this study is to examine the prospects for sustainability and growth in Bangladesh's street food business since this sector has great economic potential for the country. Approach: Qualitative research approach was employed by interviewing ten street food vendors. The interviewees were asked on a wide range of questions including their history, understanding of quality management, understanding of customer relationship management, planning and delivery, and the regulatory frameworks under which business is conducted (18 questions in all). Findings: The findings reveal that street food vendors are not well-versed in waste reduction, hygiene, or food quality. They have very limited knowledge on how to manage their customer interactions or develop any skills in this area. Formalization of street food business is observed as a key driver towards sustainability and growth for this sector. Originality: This study brings to light the challenges of street food in Bangladesh arising from weakness in quality management and customer relationship management roadmap. Risk management, contingency planning, training, formal licensing, and audits are critical in order to improve industry sustainability.

Authors and Affiliations

A. F. M. Kabir Anwar, Devika Nadarajah

Keywords

Related Articles

The Application of Multicultural Education Values in Islamic Religious Learning at Karuna High School DIPA Palu, Central Sulawesi, Indonesia

This paper aims to analyze the application of multicultural educational values in learning Islamic religious education at Karuna Dipa High School Palu. The researchers employed descriptive qualitative design where data c...

The Implementation of Child-Friendly City Policy by the Local Community in Depok, Indonesia

Child-Friendly City (CFC) is a policy develops by Government to ensure the fulfillment of child’s rights. The policy was born as a follow-up action to the UN Convention on the Rights of the Child and is an attempt by the...

Effectiveness of International Documents on Bilateral International Cooperation of The Republic of Uzbekistan With The Gulf Countries

This article focuses on the realization of bilateral international agreements signed by the Republic of Uzbekistan with the Arab states in the Persian Gulf region (Kingdom of Saudi Arabia, United Arab Emirates, Sultanate...

Çarkçi Opera Student’s Self-Efficacy Scale: A Validity and Reliability Study

Purpose of the study is to develop a scale to determine vocational self-efficacy perceptions of the conservatory opera undergraduate students. Participants are 356 undergraduate opera students enrolled in conservatories...

Alternative Dispute Resolution for Breach of Contract in Electronic Transactions from a Legal Perspective in the Digital Era

Along with the rapid development of globalization, all aspects of our lives are getting easier, one of which is in electronic transactions where we can order goods or services with one click, of course in the course ther...

Download PDF file
  • EP ID EP741280
  • DOI 10.47191/ijsshr/v7-i07-121
  • Views 55
  • Downloads 0

How To Cite

A. F. M. Kabir Anwar, Devika Nadarajah (2024). Cultivating Excellence: Formalizing Street Food Enterprises in Bangladesh through Quality Management and Customer Relationship Strategies. International Journal of Social Science And Human Research, 7(07), -. https://europub.co.uk/articles/-A-741280