Cultivating Excellence: Formalizing Street Food Enterprises in Bangladesh through Quality Management and Customer Relationship Strategies
Journal Title: International Journal of Social Science And Human Research - Year 2024, Vol 7, Issue 07
Abstract
Purpose: Street foods are enjoyed by all walks of life throughout the world. It offers a variety of delicacies, easily accessible and affordable. The street food industry in Bangladesh is of no exception. However, street food vendors in Bangladesh typically come from low socioeconomic backgrounds and lack appropriate understanding of good production methods resulting in poor sanitary standards. The purpose of this study is to examine the prospects for sustainability and growth in Bangladesh's street food business since this sector has great economic potential for the country. Approach: Qualitative research approach was employed by interviewing ten street food vendors. The interviewees were asked on a wide range of questions including their history, understanding of quality management, understanding of customer relationship management, planning and delivery, and the regulatory frameworks under which business is conducted (18 questions in all). Findings: The findings reveal that street food vendors are not well-versed in waste reduction, hygiene, or food quality. They have very limited knowledge on how to manage their customer interactions or develop any skills in this area. Formalization of street food business is observed as a key driver towards sustainability and growth for this sector. Originality: This study brings to light the challenges of street food in Bangladesh arising from weakness in quality management and customer relationship management roadmap. Risk management, contingency planning, training, formal licensing, and audits are critical in order to improve industry sustainability.
Authors and Affiliations
A. F. M. Kabir Anwar, Devika Nadarajah
The Features of Dawanese Traditional House as a Cultural Identity Marker of Dawanese People in Timor Island Indonesia
This study explores features of Dawanese traditional house as a cultural identity marker of Dawanese people in terms of its forms, functions, and meanings in view of semiotics, a branch of science which is concerned with...
Impact of the Lifelong Education Concept on the Educational Management System of Chinese Colleges and Countermeasures Research
With the development of the times and the progress of society, the importance of education has become more and more obvious, and people's attitude towards education has changed from “short term” to “long term”, and the e...
Certain Aspects of the Advanced Practices of European Union Countries in the Implementation of State Youth Policy
This article analyzes the implementation of international standards used in the implementation of youth policy based on the achievements in the advanced countries of the world and the regulatory documents based on these...
The Mediating Role of Profitability in Strengthening Firm Value: Empirical Study on Non-Clylical Consumer Sector Companies Listed on the Indonesian Stock Exchange for the Period 2018-2022
This This study aims to analyze the effect of leverage on firm value by considering the mediating role of profitability in consumer non-cyclicals sector companies listed on the Indonesia Stock Exchange during the 2018-20...
Political Thuggery and Insecurity in Nigeria, 2015 2021
Political thuggery is the intentional use of physical force threatened against another person that either result in injury, death, or psychological harm within a Political circle. In recent times, The Nigerian political...