Customer Decision Analysis in Taking Multipurpose Loan: Promotions, location and Credit Procedures (A Case of the Bank "PQR Jakarta")

Journal Title: Saudi Journal of Business and Management Studies - Year 2017, Vol 2, Issue 3

Abstract

Abstract: Over the last five years (2010-2015) portfolio Multipurpose Credit Bank "PQR" continued to grow every year, but growth over three years (2013-2015) the latter tend to decrease. Multipurpose Loan of 2010 s / d 2012 per year on average grew by Rp. 584 557 million credit growth Multipurpose since 2013 tended to decrease with an average decline in growth of Rp. 350 722 million. The study aims to analyze "Influence of Promotion, Location and Customer Decision Against Credit Procedures in Multipurpose Loan taken in Bank" PQR "". The sampling technique uses accidental sampling that anyone who happened to meet, if deemed suitable as a source of data, which the researchers chose customers who are already taking multipurpose loans as respondents of the population. The number of samples studied by 100 respondents. Method of quantitative analysis by multiple regression analysis tools continued determination (R-Square), testing the hypothesis partially (t test) and simultaneous (test F) the error tolerance level of 5 percent. The results showed significant influence on the promotion of the Customer Decision Taking Multipurpose Loan. Locations significant impact on the Customer Decision. Credit procedures significantly influence the customer's decision. Simultaneously third variable significant positive effect on the Customer's decision to contribute the effect of 30.2%. The strongest influence indicated by the influence of the location of the Customer in the Decision Taking Multipurpose Loan. Keywords: promotion, location, credit procedures, the customer's decision to take a multipurpose loans

Authors and Affiliations

Hapzi Ali, Augustina Kurniasih, Siti Hairiyah

Keywords

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  • EP ID EP394742
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How To Cite

Hapzi Ali, Augustina Kurniasih, Siti Hairiyah (2017). Customer Decision Analysis in Taking Multipurpose Loan: Promotions, location and Credit Procedures (A Case of the Bank "PQR Jakarta"). Saudi Journal of Business and Management Studies, 2(3), 149-156. https://europub.co.uk/articles/-A-394742