Customer Perception towards E-Delivery Channels and Future of E-Delivery Channels in India
Journal Title: JOURNAL OF COMMERCE AND TRADE - Year 2010, Vol 5, Issue 1
Abstract
An analysis of technology and its uses show that it has permeated in almost every aspect of our life. According to Tero et. al. (2004) many activities are handled electronically due the acceptance of information technology at home as well as at workplace. According to Heikki et. al. (2002), the transformation from the traditional banking towards e-banking has been a ‘leap’ change. During the pre-LPG (Liberalization, Privatization and Globalization) era, Indian banking system was a monopoly of the Government and banks performed all their functions manually with little support from computers. As their services were labour intensive, banks had to bear heavy establishment costs which limited the growth of banking in terms of profitability and productivity. But with the dawn of economic Liberalization in 1991 and with the wave of LPG, In 1993-94, the RBI allowed the entry of private and foreign banks into the banking Industry, leading to greater competition and enhanced performance with the aid of technology advancements.
Authors and Affiliations
Dr. R. K. Uppal
Keywords
Related Articles
- EP ID EP250173
- DOI -
- Views 99
- Downloads 0
Adoption and Use of Mobile Banking in India
In the advent of information technology, Indian banking sector is transforming in its structure, work culture, systems and procedure. Different technological advancements have changed the face of banking business where e...
Indian Economy and Small Business Administration (Umbrella Cover to SSI Sector)
The present work throws light, in general, on Small Scale Industry in India and role of Government to enhance the SSI sector, the present work will discuss the role of SSI along with general economy of the country. Furth...
Employee Engagement, Training and Career Development (Tata Tele Services Limited – A Case Study)
Employee engagement is generally the level of commitment and involvement an employee has towards his or her organization and its core values and beliefs. An engaged employee is presumed to be aware of business context, a...
Corporate Governance and Indian Banking Industry
The present study aims at examining the governance practice prevailing in the prominent banks of the Indian Banking Industry within the Indian regulatory framework. The most accepted corporate mantra today is that better...
Initial Public Offering : Issues and Procedures (Helping to Increase Capital Structure)
It is the initial public offer made by company to increase its capital structure. Companies provide opportunity to public to invest their money in their company. Companies effort to provide maximum profit to the public a...