Customer Perception towards E-Delivery Channels and Future of E-Delivery Channels in India
Journal Title: JOURNAL OF COMMERCE AND TRADE - Year 2010, Vol 5, Issue 1
Abstract
An analysis of technology and its uses show that it has permeated in almost every aspect of our life. According to Tero et. al. (2004) many activities are handled electronically due the acceptance of information technology at home as well as at workplace. According to Heikki et. al. (2002), the transformation from the traditional banking towards e-banking has been a ‘leap’ change. During the pre-LPG (Liberalization, Privatization and Globalization) era, Indian banking system was a monopoly of the Government and banks performed all their functions manually with little support from computers. As their services were labour intensive, banks had to bear heavy establishment costs which limited the growth of banking in terms of profitability and productivity. But with the dawn of economic Liberalization in 1991 and with the wave of LPG, In 1993-94, the RBI allowed the entry of private and foreign banks into the banking Industry, leading to greater competition and enhanced performance with the aid of technology advancements.
Authors and Affiliations
Dr. R. K. Uppal
Keywords
Related Articles
- EP ID EP250173
- DOI -
- Views 108
- Downloads 0
Agro-economic-industrial Economy of India and Sustainable Development in WTO Regime
India is primarily the country of villages. And, most of the village-population depends largely upon the agricultural activities. Moreover, the rest of the population, also, relates with such agricultural activities, dir...
Tourism : A Growing Industry of India
Tourism today is belived to be one of the largest industries in the world.The unmatched potential of tourism in country's economy, contribution on lasting peace and faciliating in international brotherhood and environmen...
Financial Support System towards Micro, Small and Medium Enterprises
Micro, small and medium enterprises (MSMEs) play a important role in the industrial development of the country. These enterprises contribute to the country’s GDP and are a major part of country’s industrial production, e...
Micro Insurance Awareness in Rural India
The insurance sector in India has experienced a 360-degree journey over a period of more than a hundred years. Confidently by an ability to provide life insurance protection to nearly two people per second, the need for...
Women in Unorganised Sector - A Case Study of Maid Servants in Ghaziabad City
The socioeconomic transformation of Indian society in the present century and especially in the post-indipandence period in the form of industrialization, urbanization, westernization, spread of education and enhanced em...