Customer Service Evaluation Applied to Pedagogy Degree
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2017, Vol 1, Issue 5
Abstract
The objective of the present study is to evaluate the customer service applied to the pedagogy degree in its night shift. To carry out this research, a population study was applied and a representative sample was calculated using a 95% confidence level and a 5% error allowed. The Servqual instrument was used to achieve the stated objective. The results of the investigation showed that the lowest dimensions were the security with 66.43% and the reliability 68.71%. López Lazcano Judith N. | Jaimes Pérez Josué Iván | Vega Torres Gisela"Customer Service Evaluation Applied to Pedagogy Degree" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-1 | Issue-5 , August 2017, URL: http://www.ijtsrd.com/papers/ijtsrd2234.pdf http://www.ijtsrd.com/other-scientific-research-area/other/2234/customer-service-evaluation-applied-to-pedagogy-degree/lópez-lazcano-judith-n
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