Developing an Assessment Tool of ITIL Implementation in Small Scale Environments
Journal Title: International Journal of Advanced Computer Science & Applications - Year 2017, Vol 8, Issue 9
Abstract
Considering the problematic of IT Service Management (ITSM) frameworks Implementation in SMEs, among the various frameworks available for companies to manage their IT services, ITIL is recognized as the most structured and effective framework. Nevertheless, ITIL has been criticized for not been appropriate for small scale enterprises. This paper provided a practical tool formally developed according to Design Science Research (DSR) approach, it aimed to find out the key factors that affect ITIL implementation success in SMEs, the objective was to eliminate the misunderstanding of the IT service management model’s implementation purpose. It determines various Critical Success Factors (CSFs) of ITIL implementation, the weight of each CSF is calculated with Analytical Hierarchy Process (AHP) and the evaluation was executed in a Moroccan SME. Therefore, it provides an evaluation method in order to help researchers and managers to determine the issues related to local culture of SMEs while adopting ITIL Framework. Results show that the top management support is the most important factor for Moroccan SMEs. It is found that an approach for determining ITIL processes implementation sequencing order need to be developed in order to achieve quick wins.
Authors and Affiliations
Abir EL YAMAMI, Souad AHRIZ, Khalifa MANSOURI, Mohammed QBADOU, Elhossein ILLOUSSAMEN
Keywords
Related Articles
- EP ID EP260737
- DOI 10.14569/IJACSA.2017.080926
- Views 137
- Downloads 0
Fast–ICA for Mechanical Fault Detection and Identification in Electromechanical Systems for Wind Turbine Applications
Recently, the approaches based on source separation are increasingly adopted for the fault diagnosis in several industrial applications. In particular, Independent Component Analysis (ICA) method is attractive, thanks to...
Cloud Computing: Pricing Model
Cloud computing is the elemental aspect for online security of computing resources. It helps on-demand dividing of resources and cost between a major number of end users. It provides end users to process, manage, and sto...
A Hybrid Algorithm based on Invasive Weed Optimization and Particle Swarm Optimization for Global Optimization
In this paper, an effective combination of two Metaheuristic algorithms, namely Invasive Weed Optimization and the Particle Swarm Optimization, has been proposed. This hybridization called as HIWOPSO, consists of two mai...
Designing Graphical Data Storage Model for Gene-Protein and Gene-Gene Interaction Networks
Graph is an expressive way to represent dynamic and complex relationships in highly connected data. In today’s highly connected world, general purpose graph databases are providing opportunities to experience benefits of...
Implementation of Intelligent Automated Gate System with QR Code
This paper is about QR code-based automated gate system. The aim of the research is to develop and implement a type of medium-level security gate system especially for small companies that cannot afford to install high-t...