Development of Excellent Public Services in one Roof System Administration office of East Java
Journal Title: Academic Research International - Year 2015, Vol 6, Issue 1
Abstract
This research was intended to find out a model of Excellent Public Service in Samsat of East Java (Samsat). The role to carry out the public service for the people paying the automotive taxes is considered very important as Samsat is frontline institution. This research also aimed to describe, analyze, and interpret implementation of public service in Samsat Office of South Surabaya in giving arrangement service of automotive Tax, automotive Rename Tax, Proof Letter of automotive Number, and Fund Duty Contribution of Traffic Accident at Street. In order to realize the “good governance”, excellent service of Samsat was seriously obliged to be improved, especially related with its capacity and the standardized development model to serve the public. Besides, Samsat is considered as a public service provider producing not only goods but also services, and also the improvement of this kind of institution is more complicated than that of another type of organization. The result of the research indicated that, by the application of information technology, the model of a standardized automotive-tax-payment system was easy to implement, save time, and increase the rate of satisfaction of the public. Samsat Manyar, through its drive thrue service, has implemented and proven the advantages of the standardized system to carry out the Excellent Public Service. Based on the successes, it is considerable to promote the standardized system as a regulation. Finally, this research is expected to encourage other deeper researches especially about standardization of excellence service quality of public sector at front-line bureaucracy whose results are directly perceived by people. Some existing discretion possibilities on officials in-practice can be decreased as minimal as possible from the noble aim of public service, to drum up people, nation, and mother country
Authors and Affiliations
Budi Rianto
Keywords
Related Articles
- EP ID EP111545
- DOI -
- Views 118
- Downloads 0
To Explore Unpacked Social Adjustment Issues of Divorced Women
Divorce defines as “the dissolution of a marriage, normally permitting each party to remarry” (Christopher, 1999). Social adjustment after divorce refers to resettlement of an individual in the society after being divorc...
The Impact of Palm Oil Plantation Development towards Income Disparity
West Kotawaringin Regency is development center of palm oil plantation business in Central Kalimantan Province, Indonesia. This business development will have impact on income disparity. The aim of this research is to es...
STATUS OF PROVISION OF SUPPORTIVE HEALTHY SCHOOL ENVIRONMENT FOR ORAL HEALTH PROMOTION FOR PRIMARY SCHOOL PUPILS IN ENUGU STATE, NIGERIA
The study was a cross- sectional survey research, aimed at ascertaining the primary school teachers’ perceived status of provision of supportive healthy school environment for oral health promotion for primary school pup...
SCHOOL CONNECTEDNESS: EXPLORING THE CONCEPT IN ZIMBABWEAN SCHOOLS
This study on ‘school connectedness’ arose from the motivation of the authors to establish the extent to which students in high schools in Zimbabwe perceived as the source and of their academic and social support...
The Model of Effectiveness in Employing Performance-Based Budgeting In Regional Revenue Service of East Java
This research aims to test the effectiveness model of usage of performance-based budgeting in Dinas Pendapatan Daerah (regional revenue service) in East Java, including UPT, in increasing the regional-financial performan...