Development of Excellent Public Services in one Roof System Administration office of East Java
Journal Title: Academic Research International - Year 2015, Vol 6, Issue 1
Abstract
This research was intended to find out a model of Excellent Public Service in Samsat of East Java (Samsat). The role to carry out the public service for the people paying the automotive taxes is considered very important as Samsat is frontline institution. This research also aimed to describe, analyze, and interpret implementation of public service in Samsat Office of South Surabaya in giving arrangement service of automotive Tax, automotive Rename Tax, Proof Letter of automotive Number, and Fund Duty Contribution of Traffic Accident at Street. In order to realize the “good governance”, excellent service of Samsat was seriously obliged to be improved, especially related with its capacity and the standardized development model to serve the public. Besides, Samsat is considered as a public service provider producing not only goods but also services, and also the improvement of this kind of institution is more complicated than that of another type of organization. The result of the research indicated that, by the application of information technology, the model of a standardized automotive-tax-payment system was easy to implement, save time, and increase the rate of satisfaction of the public. Samsat Manyar, through its drive thrue service, has implemented and proven the advantages of the standardized system to carry out the Excellent Public Service. Based on the successes, it is considerable to promote the standardized system as a regulation. Finally, this research is expected to encourage other deeper researches especially about standardization of excellence service quality of public sector at front-line bureaucracy whose results are directly perceived by people. Some existing discretion possibilities on officials in-practice can be decreased as minimal as possible from the noble aim of public service, to drum up people, nation, and mother country
Authors and Affiliations
Budi Rianto
Keywords
Related Articles
- EP ID EP111545
- DOI -
- Views 94
- Downloads 0
CHILDREN’S TRADITIONAL COSTUMES IN NAJD BEDOUIN SETTLEMENT AREAS IN THE KINGDOM OF SAUDI ARABIA
This research is concerned with studying children’s traditional costumes in Najd Bedouin settlement areas through documentation and classification of children’s traditional costumes and accessories in the research area...
MHD MICROPOLAR FLUID FLOW THROUGH VERTICAL POROUS MEDIUM
The numerical studies are performed to examine the MHD micro-polar fluid flow through a vertical porous plate. Finite difference technique is used as a tool for the numerical approach. The micro-polar fluid behavior...
ADAPTATION OF THE SENTIMENTS, ATTITUDES, AND CONCERNS ABOUT INCLUSIVE EDUCATION REVISED (SACIE-R) SCALE ON A TURKISH POPULATION
The trends in inclusive education in Turkey begining in 2013 brought with it the basic important factor for successful inclusion: teacher beliefs and attitudes toward inclusion. At this point, the sentiments, attitudes,...
DISCRIMINATION AND STIGMATIZATION OF PHYSICALLY DISABLED STUDENT IN A GENERAL EDUCATIONAL ENVIRONMENT IN PAKISTAN: A CASE STUDY
This study explores the educational environment of students with physical disability. It addresses the experiences of discrimination and stigmatization with physically disable students and the impact of discrimination...
CLIMATE CHANGE, GLOBAL WARMING AND ADAPTABILITY FOR SUSTAINABLE GROWTH AND DEVELOPMENT IN NIGERIA
There is global warming that is gradually changing the climate too. The objective of this paper is to examine the physical environment of the country vis-à-vis global warming and climate change with a view to making...