Digital Banking Adoption and Financial Inclusion in Vietnam: A Multi-Dimensional Analysis of User Perceptions and Socioeconomic Factors
Journal Title: Journal of Economics, Finance and Management Studies - Year 2024, Vol 7, Issue 10
Abstract
This study investigates the factors influencing digital banking adoption intention and its impact on perceived financial inclusion. By integrating the Technology Acceptance Model with trust theories and digital literacy concepts, we develop a comprehensive framework to understand the complex relationships among these variables. The research employs a mixed-method approach, combining structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) to analyze survey data from 587 respondents. Results from SEM reveal that perceived usefulness, perceived ease of use, institutional trust, technological trust, and social influence significantly affect digital banking adoption intention, which in turn positively influences perceived financial inclusion. Digital literacy moderates the relationships between perceived ease of use and adoption intention, as well as between technological trust and adoption intention. The fsQCA results complement these findings by identifying multiple configurations leading to high adoption intention and perceived financial inclusion, highlighting the equifinal nature of these relationships. This study contributes to the literature by providing a nuanced understanding of digital banking adoption and its link to financial inclusion, offering valuable insights for policymakers and financial institutions. The findings underscore the importance of enhancing perceived usefulness, ease of use, trust, and digital literacy to promote digital banking adoption and, consequently, financial inclusion.
Authors and Affiliations
Vu Hiep HOANG , Le Ha Thao PHAN,
Keywords
Related Articles
- EP ID EP749761
- DOI 10.47191/jefms/v7-i10-38
- Views 13
- Downloads 0
Effect of Unemployment Rate, Education on Human Development Index which is Mediated by Poverty
The human development index can measure the welfare of human resources; therefore the quality of human resources is the most important factor that greatly influences the process and determines the success of development....
Investment Intensity Risk, Investor Irrationality and Stock Returns in Kenya
The purpose of this paper is to investigate the effect of investor irrationality on the relationship between investment intensity risk and stock returns in Kenya.The study utilized monthly time series data for 60 compani...
mproving the Accounting of Export-Import and Foreign Exchange Transactions
The article analyzes the theoretical foundations, features, methodology for accounting for foreign exchange transactions during export operations in business entities engaged in export activities. There are also suggest...
An Important Factor in Solving the Poor Problem
This article highlights the role of farms in improving the welfare of the population, in particular, in Namangan region, the specifics of the specifics of the solution of the problem of poverty through the development o...
The Role of the Intellectual Capital Dimension in Improving Employee Performance Through Work Motivation
Currently, the government continues to strive to provide optimal quality of service to the community through improving the quality of employee performance. Given the importance of employee performance, this study has the...