Digital Banking Adoption and Financial Inclusion in Vietnam: A Multi-Dimensional Analysis of User Perceptions and Socioeconomic Factors
Journal Title: Journal of Economics, Finance and Management Studies - Year 2024, Vol 7, Issue 10
Abstract
This study investigates the factors influencing digital banking adoption intention and its impact on perceived financial inclusion. By integrating the Technology Acceptance Model with trust theories and digital literacy concepts, we develop a comprehensive framework to understand the complex relationships among these variables. The research employs a mixed-method approach, combining structural equation modeling (SEM) and fuzzy-set qualitative comparative analysis (fsQCA) to analyze survey data from 587 respondents. Results from SEM reveal that perceived usefulness, perceived ease of use, institutional trust, technological trust, and social influence significantly affect digital banking adoption intention, which in turn positively influences perceived financial inclusion. Digital literacy moderates the relationships between perceived ease of use and adoption intention, as well as between technological trust and adoption intention. The fsQCA results complement these findings by identifying multiple configurations leading to high adoption intention and perceived financial inclusion, highlighting the equifinal nature of these relationships. This study contributes to the literature by providing a nuanced understanding of digital banking adoption and its link to financial inclusion, offering valuable insights for policymakers and financial institutions. The findings underscore the importance of enhancing perceived usefulness, ease of use, trust, and digital literacy to promote digital banking adoption and, consequently, financial inclusion.
Authors and Affiliations
Vu Hiep HOANG , Le Ha Thao PHAN,
Keywords
Related Articles
- EP ID EP749761
- DOI 10.47191/jefms/v7-i10-38
- Views 122
- Downloads 0
The Influence of Corporate Social Responsibility and Good Corporate Governance on Financial Performance in Basic Industry and Chemical Sector Companies Listed on the Indonesian Stock Exchange
This research aims to analyze and determine the impact of corporate social responsibility and good corporate governance on the financial performance of Basic Industry and Chemical Sector companies listed on the Indonesia...
Impact of Board Size, Media Exposure & Green Investment on Post- COVID-19 Carbon Emission Disclosure in Indonesia
This study examines carbon emission disclosure in Indonesian companies that publish annual reports and sustainability reports and are listed on the Indonesia Stock Exchange (BEI) for the period 2021-2022. The research da...
Tourism Digitalization Development Strategy in the Tourism Village of Tanjung Ratu Karang Panjang Rebo Indah (DEWI TARI) Bangka District
This study aims to formulate a tourism digitalization development strategy in Tanjung Ratu Karang Panjang Rebo Indah Tourism Village (DEWI TARI), Bangka Regency. Digitalization in the tourism sector is an important facto...
The Role of Job Satisfaction as Mediating of Financial Compensation and Communication Competence on the Agricultural Instructor Performance
This study aims to determine the impact of financial compensation and communication competence on employee performance. job satisfaction is involved as a mediator. A total of 165 employees were involved as respondents in...
Analysis of Production Costs and Business Efficiency of Processed Agro-Industrial Products of Milkfish in Woha District, Bima Regency
The purpose of this study is to analyze the production and production costs of the efficiency of agroindustry business processed by MSME milkfish in Woha district, Bima regency, West Nusa Tenggara Province -Indonesia. Th...