Abstract

More than ever before, technology today is having a substantial impact on business spheres, and the hotel industry is o exception. It has turned out to be a critical element with regards to guest satisfaction. The purpose of this study was dual: to understand the most common reasons for choosing a hotel to stay in and measure and document the guest satisfaction with the existing technologies offered in hotel guest rooms. A random sample of Indian travellers was taken into consideration for the study; a questionnaire was developed for hotel guests, generating a sample of 158 valid responses. The results of the study revealed that Seamless unlimited Wi-Fi was the most important technology for both leisure and business travellers. The majority of respondents would prefer to experience new technologies in order to improve their experience. Dr. Seema Zagade | Ms. Meyola Fernandes"Do guests prefer Tech Savvy Rooms? A perspective from hotel guests" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-4 , June 2018, URL: http://www.ijtsrd.com/papers/ijtsrd12911.pdf http://www.ijtsrd.com/management/general-management/12911/do-guests-prefer-tech-savvy-rooms-a-perspective-from-hotel-guests/dr-seema-zagade

Authors and Affiliations