Does implementation of ISO standards in hospitals improve patient satisfaction?
Journal Title: Journal of Health Management and Informatics - Year 2017, Vol 4, Issue 1
Abstract
Introduction: Around the world, a large number of projects have been developed with the aim of assessing patient satisfaction especially in hospitals. As an important indicator of the quality of health care system, Patients’ perception of health care has been the center of attention over the recent 20 years. Method: 402 patients who were hospitalized in teaching hospitals affiliated to the Shiraz University of Medical Sciences were investigated. Patients’ satisfactions of the health care services were assessed using the translated and modified version of the KQCAH consisted of 44 questions divided to7 categories of Respect and Caring, Effectiveness and Continuity, Appropriateness, Information, Efficiency, Meals, First Impression, Staff Diversity. All of the patients were asked to fill out the questionnaire (with written informed consents) at the time of discharge from the hospitals. Results: Regarding total score of patient satisfaction the ISO-certified hospitals did not show advantages over the uncertified hospitals. The total score of patients’ satisfaction ranged from 66.5 to 77.5 in. Overall, only in one ISO-certified hospital the total score of patient satisfaction representing all dimensions, was significantly higher comparing to other hospitals included in the study. Conclusion: It seems that solitary application of ISO standards could not improve patient satisfaction in hospitals affiliated to Shiraz University of Medical Sciences.
Authors and Affiliations
Vahid Keshtkar, Meisam Bazgir, Mehrdad Anvar
Keywords
Related Articles
- EP ID EP306709
- DOI -
- Views 77
- Downloads 0
Organizational intelligence and agility in Shiraz University of Medical Sciences
Introduction: Organizational Intelligence is a combination of all skills that organizations need and use; it enables us to make organizational decisions. Organizational Intelligence can increase the effectiveness of the...
Does implementation of ISO standards in hospitals improve patient satisfaction?
Introduction: Around the world, a large number of projects have been developed with the aim of assessing patient satisfaction especially in hospitals. As an important indicator of the quality of health care system, Patie...
Investigating the obstacles and difficulties of using the potentials of medical tourism in Shiraz hospitals
Introduction: The tourism industry is one of the greatest professions in the world and the governments have considered it as an important activity to achieve their macroeconomics objectives. One of the branches of this i...
The impact of organizational culture on employees’ organizational silence In Shiraz University of Medical Sciences
Introduction: Organizational Culture is one of the most important factors that can change the climate of silence. The main aim of this research was to investigate the influence of organizational culture on employees’ org...
Health Literacy Level of Adults Referring to Public Libraries Covered by the Institution of Public Libraries of the Country
Introduction: Health literacy is a personal and social capacity for accessing, understanding, evaluating information and health services and their optimal utilization for health promotion. Public libraries are one of the...