E-Learning Course Characteristics and User Satisfaction
Journal Title: International Journal of the Computer, the Internet and Management - Year 2018, Vol 26, Issue 2
Abstract
The goal of the reported research was to study the effect of course characteristics on e-learning user satisfaction. The research took place in the context of a workplace training course at an industrial manufacturing firm in Thailand. A user satisfaction survey was used to evaluate the performance of the e-learning system across the firm (n = 278). The survey collected data on system characteristics and user satisfaction. SEM was used to determine the effects of characteristics including user interface, learning community, system content, personalization, and system operation on e-learning user satisfaction. Analysis showed that user interface, learning content, system content, and system operation had a significant positive effect on user satisfaction with the e-learning system. However, personalization did not have a significant effect on user satisfaction. The implication of this research is that e-learning course and system designers do need to focus on their system characteristics to ensure user satisfaction and ultimately achieve learning goals.
Authors and Affiliations
Duangta Duangekanong, Somsit Duangekanong, Thanawan Phongsatha
Keywords
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