Economic Status and Public Response: A Comprehensive Analysis of Satisfaction and Trust in Government
Journal Title: Journal of Economics, Finance and Management Studies - Year 2024, Vol 7, Issue 12
Abstract
This study investigates the impact of public service quality on civilian satisfaction and public trust in local governments in Indonesia, with a focus on Bangka Belitung. The research introduces a novel approach by analyzing the mediating role of socioeconomic factors in shaping public perceptions, such as Income, Education, and Age. This research uses a quantitative methodology. We analyzed data from 113 respondents through Partial Least Squares (PLS). The results reveal that interaction quality significantly enhances public trust, while demographic factors display varying levels of influence. The findings suggest that improving public trust requires targeted interventions addressing service quality and socioeconomic disparities. This research contributes to the literature by offering a comprehensive model for assessing the dynamics between service quality and public trust in a developing country, providing policymakers with insights to enhance government performance and citizen engagement.
Authors and Affiliations
Muhammad Faisal Akbar , Suhaidar Suhaidar , Vebtasvili Vebtasvili , Septian Azmiadi,
Keywords
Related Articles
- EP ID EP754144
- DOI 10.47191/jefms/v7-i12-60
- Views 6
- Downloads 0
The Impact of Membership in a Socially Responsible Index on Stock Prices: A Systematic Review of the Literature
ESG values are always at the heart of investors' concerns. Several studies have shown that company prices react to the publication of sustainability information. The objective of this work is to synthesize the existing...
Cultivating Competent Auditors: Essential Skills and Ethical Imperatives for the Digital
In the digital landscape, the auditing profession encounters significant challenges and opportunities, necessitating the development of new competencies and ethical standards. This article explores the essential skills a...
Analysis of the Influence of Company Size, Growth Opportunities, and Liquidity on Capital Structure (Study of Food and Beverage Companies Listed on Idx 2013 – 2017)
This research aims to find and analyze the effect of firm size, growth opportunity, and liquidity on capital structure simultaneously and partially. The research object used is a food and beverage company listed on Indon...
Arrangement of Street Vendors (PKL) In Providing Contribution to Regional Income (PAD) Mataram City
This research on Street Vendors (PKL) aims to explain the policies of the Mataram City Government in structuring street vendors while at the same time identifying whether the arrangement of street vendors can contribute...
Strategies for Improving the Quality of Instructor Services through Strengthening Personality, Interpersonal Communication, Organizational Support and Job Satisfaction
This study aims to produce a strategy to improve the quality of instructor services by strengthening the variables of Personality, Interpersonal Communication, and Organizational Support as independent variables and the...