Effect of Communication and Motivation to Performance Through Organizational Citizenship BehaviorPT. Bank Capital Indonesia Branch of Kuningan Tower
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 4
Abstract
This study aims to determine the effect of communication and motivation on employee performance simultaneously, to know the effect of communication on the performance of employees partially, to know the influence of motivation on the performance of employees partially, to know the effect of communication on employee performance partially, know the effect of training on performance through citizenship behavior organization and know the influence of motivation on employee performance through organizational citizenship behavior variable. Research conducted on employees of PT. Bank Capital Indonesia. The sampling technique used a saturated sample involving 57 employees. Data analysis using path analysis. Based on the data analysis known that the variables communication and motivation affect the performance of employees simultaneously. Communication variables affect partially employee performance. Motivation variables affect the performance of employees partially. The variable of organizational citizenship behavior has an effect on partial employee performance. The effect of Communication on employee performance is 0.363. The effect of Communication on employee performance through motivation is 0.723 X 0.582 = 0.421. In this case, the indirect effect is greater than the direct effect so that it can be said that the variable of organizational citizenship behavior as an intervening variable. The direct influence of motivation on employee performance is 0.551. While the influence of motivation on employee performance through organizational citizenship behavior is 0,570 X 0.582 = 0.332. In this case, the direct influence is greater than the indirect effect so it can be said that the variable of citizenship behavior of the organization is not as intervening variable.
Authors and Affiliations
Maswanah . , Abdul Rivai, Suharto .
Keywords
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- EP ID EP410267
- DOI 10.9790/487X-2004073237.
- Views 57
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