Effect of Outsourced Pharmacies of Rural Healthcare Centers on Service Quality in Abharand Soltanieh Counties
Journal Title: International Journal of Medical Research & Health Sciences (IJMRHS) - Year 2016, Vol 5, Issue 5
Abstract
Recently, a part of healthcare services has been assigned to the private sector to increase the quality of medical services, increase patient satisfaction and reduce costs. In this regard, the outsourcing approach has been significantly considered for pharmaceutical services provided by healthcare centers. The purpose of this study is to evaluate the effect of outsourced pharmacies of rural healthcare centers on service quality using structural equations modelling. The methodology used was descriptive using correlation by structural equations modelling. The studied population included those patients who provided their medicines from pharmacies of rural healthcare centers in Abhar and Soltanieh counties. The samples included 384 of these patients. Data was collected by outsourcing and service quality questionnaires. A structural equation modelling was used to analyze data by LISREAL software. Results indicated a positive significant effect of outsourced pharmacies of rural healthcare centers on quality of tangibles, reliability, responsiveness, assurance and empathy. findings emphasize the role of outsourcing on quality of services. Outsourced pharmacies of rural healthcare centers of Abhar and Soltanieh counties lead to improved service quality.
Authors and Affiliations
Ali Maher| Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran, Corresponding email: Dralimaher@gmail.com, Alireza Saadati| Department of Health Services Management, College of Management and Social Sciences, Tehran North Branch, Islamic Azad University, Tehran, Iran, Seyed Mojtaba Hosseini| Department of Health Services Management, College of Management and Social Science, Tehran North Branch, Islamic Azad University, Tehran, Iran
Keywords
Related Articles
- EP ID EP11671
- DOI -
- Views 237
- Downloads 8
Psychological Perspective: Impact of Teachers on Health and Rehabilitation Sciences College Students’ Views, PNU
Psychological perspective determines how people will intervene into problems, issue, cases and defne their reasoning. It became more essential to study the psychological perspectives of medical students because they ha...
Molecular identification of Leishmania species in Torbat-e Heydarieh, Khorasan Razavi province, Iran
Cutaneous leishmaniasis is considered as health problem in many parts of Iran such as Torbat-e Heydarieh in Khorasan Razavi province. Identification of the Leishmaniaspecies is useful for the control of this disease. M...
Analysis of Rural Households’ Behavior in Case of Healthcare Expenditure Considering Income Deciles (Iran: 2009-2014)
This study is performed to compare healthcare expenditure patterns of different income deciles of Iranian rural households during 2009 to 2014. The econometric method is ordinary least square (OLS). Data is devised from...
RECURRENT CORNUAL ECTOPIC PREGNANCY – A CASE REPORT
Cornual ectopic gestation is one of the causes of “Maternal near miss†cases. In the modern era of IVF treatments and better imaging techniques, more number of cases of cornual ectopic pregnancies is being diagnose...
REPARATIVE OSTEOGENESIS DURING TREATMENT OF FRACTURE UNDER TRANSOSSEOUS OSTEOSYNTHESIS AND INTRAMEDULLARY INSERTION OF WIRES WITH HYDROXYAPATITE COATING
Background: The problem of improving medical care for patients with the locomotor system injuries is very important especially last time. Material and Methods: Canine open comminuted tibial fractures modelled experimen...