Effect of Servant Leadership, Trust in Leadership on Organizational Citizenship Behavior with Interpersonal Communications as Mediation Variables
Journal Title: IOSR journal of Business and Management - Year 2018, Vol 20, Issue 4
Abstract
The purpose of this study is to analyze the effect of servant leadership and trust in leadership on organizational citizenship behavior with interpersonal communication as a mediation variable to employees at Siki Bali Denpasar Foundation. The number of research samples were 49 respondents by using path analysis method. The results showed that servant leadership had positive and significant effect on interpersonal communication. Implementation of servant leadership will be able to encourage the creation of more effective interpersonal communication. Trust in leadership is also proven to have a positive and significant influence on interpersonal communication, so it can be interpreted that the increased trust in leadership will encourage the creation of better interpersonal communication. Interpersonal communication has been shown to have a positive and significant influence on organizational citizenship behavior. Servant leadership has also been shown to have a positive and significant impact on organizational citizenship behavior of employees. Trust in leadership has also been shown to have a positive and significant impact on organizational citizenship behavior. From the research results can be concluded the role of interpersonal communication proved able to mediate the positive relationship servant leadership and trust in leadership toward organizational citizenship behavior applied in Siki Bali Denpasar Foundation
Authors and Affiliations
Maria Marina Ezerman, Desak Ketut Sintaasih
Keywords
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