Effects of Outsourcing on Banking Staff Productivity: A Case Study of Barclays Bank Ghana Limited, Cape Coast-Ghana
Journal Title: IOSR Journal of Economics and Finance (IOSR-JEF) - Year 2018, Vol 9, Issue 4
Abstract
The objective of the study was to examine the effects of outsourcing on banking staff productivity, focusing on the challenges and benefits of outsourcing in Ghana with Barclays bank of Ghana Limited as a case study. Descriptive survey design was used. The census method was used to capture all the 29 staff of the bank made up of six managers, 10 permanent staff and 13 outsourced staff. Data were collected using questionnaire for both managers and permanent/outsourced staff. Descriptive statistical tools such as cross tabulation, frequency and percentage distributions were used to analyse the data. The findings of the study show that the bank outsourced for staff whose contracts are often renewed in every six months. Outsourcing reduces the bank cost and risk of operation. It put the bank in a position to have best practices in the banking industry. However, outsourced staff are not allowed to perform certain sensitive roles in the bank. Outsourcing of staff also demotivates permanent staff. Based on the key findings and conclusions the study recommended to managers of the bank that they should request management to ensure that appropriate outsourcing strategies are used to boost the output and performance of the bank and it staff. Also, management must try to remove the fear being entertained by permanent staff that their job will be taken over one day by the outsourced staff.
Authors and Affiliations
Evans Frimpong – Manso, Paul Mensah Agyei, Eric Gonu
Keywords
Related Articles
- EP ID EP414896
- DOI 10.9790/5933-0904035460.
- Views 185
- Downloads 0
Analysis of Vertical Price Transmission along Sugar Supply Chain in Kenya
Asymmetry of price transmission uses price data and information to determine market performance and imperfections. The analysis may be spatial (Horizontal) or along the marketing chain (Vertical). This paper sought to an...
Research on the Financing of Small Enterprises from the Perspective of Public Policies
As the major part of enterprises in China, small enterprises have made great contributions to the economic development and the improvement of people’s livelihood of China. However, inconsistent with their economic status...
Emerging Consumer Trends of Rural India & Their Financing Needs
India is one of the fastest growing economies in the world and has about 65-70% of its economy living in villages. Government of India has come up with a novel plan to double farmer’s income by 2022. The strategy to achi...
Women in Small Scale Enterprises and Poverty Reduction in Dekina Local Government Area of Kogi State: A Logistic Regression Approach
This study investigated Women in Small Scale Enterprises (SSEs) and poverty reduction in Dekina Local Government Area, Kogi State. The study used interviews and questionnaires to elicit information from the respondents....
The Effect of Educational Cost and Service on Student Trust by Mediation of Higher Education Image Survey to the Economic Higher Education in DKI Jakarta Province
The objective of this research was to study the effect of educational cost and service quality on student trust at Economic Higher Education Institution in Jakarta Province mediated by higher education image. This resear...