Effects of Strategic plan Resources Allocation on Quality Services Delivery in the Sugar Manufacturing Companies in Western Region, Kenya.
Journal Title: Africa International Journal of Multidisciplinary Research - Year 2018, Vol 2, Issue 3
Abstract
Service delivery is an essential function in the relation between companies and citizens. Over the past ten years the realization that citizens are customers has become increasingly important to the way companies think and act. The aim of this study was determine effect of strategic plan resource allocation on quality service delivery in the sugar manufacturing industry. The study was guided by the Vrooms expectancy theory. Accessible population for this study was 734 respondents from Nzoia Sugar Company, Mumias Sugar Company, Chemelil Sugar Company, Kibos Sugar Company, South Nyanza Sugar Company and Soin Sugar Company. Slovin’s Formula was used to get the desired sample size which was 259 employees from the 6 selected sugar companies. The study utilized questionnaires to collect data. Reliability of the instrument was ensured through split-half method. Descriptive statistics and inferential statistics was used to analyze data. Data were presented in form of frequency tables and in written report. Study findings also rejected the null hypothesis because there was a statistical significant effect of strategic total rewards on service delivery in the sugar manufacturing industry (p=0.000). The study enabled policy makers obtain knowledge of manufacturing industry dynamics and the appropriate strategies to be applied to enhance performance and therefore obtain guidance from this study in designing appropriate policies that will regulate the industry. To the academicians the study might contribute to the existing literature in the field of strategy implementation and quality service delivery of sugar manufacturing industry
Authors and Affiliations
Josephat Kiprono, Geoffrey Kimutai Kiptum
Keywords
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