Efficiency and Effectiveness in the Public Sector
Journal Title: RECENT - Year 2012, Vol 13, Issue 36
Abstract
In the public sector, efficiency is measured by the degree of serving the citizen, which becomes "the clients" of the institution. An organization is efficient if the employees are efficient. Efficiency means discipline and competence, reliability and promptitude, organization and accountability of the public institutions in solving the problems and needs of the citizens. Effectiveness and efficiency are essential features required for the civil servants. With the growth and diversification of the citizen’s requirements, it is necessary to increase efficiency and effectiveness in the public sector.
Authors and Affiliations
Sorina VEISS
Keywords
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