EMPLOYEE PERFORMANCE APPRAISAL SYSTEMS IN THE SERVICE SECTOR
Journal Title: European Journal of Business and Social Sciences - Year 2013, Vol 2, Issue 8
Abstract
The aim of this paper was to evaluate the human resources performance within the hotel businesses operating in the Attica region, Greece. The necessity of this research derives from the influence of evaluation systems on employee productivity and motivation. An appraisal system does not only delineate the human potential in a given period, but it also reflects the principles, philosophy and general mindset behind the management techniques of a business and by extension the real state of employment relations, with all that this entails. Considering its versatility, we tried to make inferences through primary research, about the prevailing trends and the policies implemented by hotel businesses in order to assess their employees. The research findings are encouraging, as they demonstrated that there has been some progress regarding appraisal systems. It is becoming increasingly clear to hotel business administrators that a key element to the success of a company and the achievement of the company objectives, among others, is the degree of individual performance and employee productivity, for the development of which employee appraisal is an important tool.
Authors and Affiliations
Zarkali| Open University of Cyprus Email: nzarkali@gmail.com, A. Mihiotis (Corresponding Author)| Associate Professor HOU, Tutor OUC, Email: mihiotis@eap.gr
Keywords
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- EP ID EP10314
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