Engaging for Performance: Measuring Change in a Multi-Dimensional Leadership Development Program
Journal Title: Journal of Experiential Psychotherapy - Year 2018, Vol 21, Issue 1
Abstract
Introduction: A global technology company, in collaboration with an international pioneer in emotional intelligence (EQ), designed and implemented a talent development program to enhance leadership knowledge and practice. Utilizing a normed, multi-rater leadership assessment and collaborative, experiential learning, the program emphasized open communication, coaching, and connection to help participants develop a personal vision of leadership. Objectives: To create a multi-dimensional leadership development program based on established leadership competencies; a collaborative, experiential learning philosophy; a focus on the people side of leadership; internal coaching; and integration of a pre- and post-program leadership assessment tool. Methods: The company partnered with a global emotional intelligence organization to design the program curriculum and certify human resources staff to administer a comprehensive leadership assessment. The 360o assessment, which requires a one-to-one debrief, was given to selected participants upon entry and repeated at 9-10 months. Additional quantitative and qualitative feedback was solicited to measure satisfaction and identify opportunities for improvement. Results: Improvement was noted in a variety of key leadership attributes, as well as aggregated leadership performance scores and normed top quartile percentages, based on results for 124 participants who received pre- and post-program assessments. Analyzing matched pair data for aggregated leadership scores given by raters yielded a very low p value of .000046 when evaluating statistical significance. Feedback from participants and pre- and post-program results from the leadership assessment are guiding further talent development efforts. Across three global regions in a highly technical engineering organization, the program proved to measurably improve the people-side of leadership effectiveness for 73% of program participants. Conclusions: Blending actionable data, experiential learning, and coaching support, the program earned acclaim from participants and sponsors. Quantitative and qualitative results supported the positive impact of the multi-dimensional program and a variety of key characteristics were identified that contributed to successful outcomes.
Authors and Affiliations
Paul Stillman, Joshua Freedman, Tommaso Procicchiani
Keywords
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