Evaluate the quality of ict service provided by rural ICT offices using servqual model
Journal Title: Scientific Journal of Crop Science - Year 2014, Vol 3, Issue 8
Abstract
Identify gaps in service quality can be the basis for planning, prioritize and make decisions about allocating resources. In rural ICT offices could be provided the various government services such as: telecommunications services, Post, Post Bank, and etc. Examining the gap between expectations and perceptions of quality of ICT service provided by rural ICT offices could be improved the quality of services. This study aims was conducted to evaluate the quality of ICT service provided by rural ICT offices using SERVQUAL model, field sampling from the perspective of the villagers. The statistical population of this study was the households villagers in rural areas that have the rural ICT offices (N= 4660). Using Cochran's formula the statistical sample was selected 188 people and the necessary data was collected through a questionnaire. The results of research showed that the services provided by rural ICT offices could be covered properly the expectations and perceptions villagers in five dimensions: physical, responsiveness, reliability, assurance and empathy. The maximum amount gaps were observed in physical (0.6), responsiveness (0.53), reliability (0.48), and empathy (0.29) and assurance (0.1) respectively. The results of research showed that the gaps between expectations and perceptions of the physical, responsiveness and reliability dimension were significant at 99% level. Also in empathy dimension the difference between expectations and perceptions was significant at the 95% level. While the results of research showed that was a not significant difference between expectations and perceptions in ensured dimension for service provided by rural ICT offices.
Authors and Affiliations
M. S. Ebrahimi*| Rural development department, College of Agriculture, Isfahan University of Technology, Isfahan, Islamic Republic of IRAN., F. Farhadi| Rural development department, College of Agriculture, Isfahan University of Technology, Isfahan, Islamic Republic of IRAN.
Keywords
Related Articles
- EP ID EP1032
- DOI 10.14196/sjcs.v3i8.1577
- Views 540
- Downloads 28
Soybean-maize intercropping on yield and system productivity in Makurdi, Central Nigeria
Field experiments were conducted from July to November, during 2011 and 2012 cropping seasons at the Research Farm, University of Agriculture, Makurdi, Nigeria, to evaluate soybean-maize intercropping on yield and system...
Occurrence, distribution and survey of Tobacco streak virus (TSV) of cotton
Occurrence and distribution of cotton mosaic disease of cotton survey was conducted in September and December in Beed, Parbhani, Nanded, and Hingoli districts of marathwada region. It is revealed that the disease was fou...
Determination of seedling age for rice transplanter
Rice transplanter isa labor saving technology. To find out suitable seedling age for ricetransplanter two experiments were conducted in Bangladesh Rice ResearchInstitute, Bangladeshin aman season (Sptember, 2012) and bor...
Effect of nano iron foliar application on quantitative characteristics of new line of wheat
In order to study the effect of nano iron foliar application on quantitative characteristics of new line of wheat this study was conducted for one year (2012) in the cold climate of Kermanshah. Experiment was conducted a...
The influence of substrate on mushroom productivity
Utilization of different agricultural waste for production of different species of mushroom could be more economically and ecologically practical to meet the nutritional and health needs of ever increasing world populat...