Evaluating Access and Use of Community Information Services by Informal Urban Settlers in Nairobi County: The Case of Kibera Slums
Journal Title: Saudi Journal of Humanities and Social Sciences - Year 2017, Vol 2, Issue 11
Abstract
Abstract: Access and use to the right kind of information and possession of correct and relevant information resolves various problems faced by individuals in the slum and also helps them in decision making. Limited access to the right information at the right time deprives the slum dwellers the right to development. The information needs of the slum dwellers are not adequately identified and therefore the limited information resources they access and use are usually based on the assumption of information provided, through the public, from among themselves, NGOs, CBOs, the churches and the private sector. Therefore the aim of the study was to evaluate access and use of community information services to Kibera slum dwellers and to suggest the ways in which these services could be enhanced. Examine Information seeking habits of the slum dwellers in Kibera i. Assess the existing information resources and services ii. Establish the extent to which information resources and services meet user needs iii. Identify the format in which information is repackaged iv. Find out Challenges faced by accessing and using of information v. Suggest how access of information services by slum dwellers can be enhanced The major findings of the study were that Kibera slum dwellers faced various challenges which include high cost of information materials, Poor knowledge of existing information resources, poor marketing of information, lack of internet access, distance, language barrier, inadequate and outdated information sources that inhibited effective access and use of information. Recommendations were made based on the research findings. Keywords: Community information service, Information sources, Access and seeking of information
Authors and Affiliations
Audrey Kemunto Bandari, Dr. Andrew Chege, Mr. Duncan Amoth
Keywords
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