Evaluating the Service Quality at Lung Ngoc Hoang Tourist Site, Hau Giang Province
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2020, Vol 5, Issue 1
Abstract
This study uses the IPA model to evaluate the service quality of the Lung Ngoc Hoang Tourist area. Research data were collected by convenient sampling with a sample size of 197 tourists who have ever visited and experienced the service at the Lung Ngoc Hoang tourist site. The research results show that only 8 over 30 criteria measuring the service quality rated by tourists have better performance levels than expected. In general, visitors claimed that the service quality of the Lung Ngoc Hoang tourist site does not meet their expectations. In particular, the criteria that are most rated not meeting the expectation are Plenty delicious dishes, specialties, and rich souvenirs and Good communication system . Then follow the criteria Convenient transportation system , Guaranteed security , and Quick resolve of customers complaints and problems . Nguyen Thi Bich Thuy | Nguyen Quoc Nghi "Evaluating the Service Quality at Lung Ngoc Hoang Tourist Site, Hau Giang Province" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-1 , December 2020, URL: https://www.ijtsrd.com/papers/ijtsrd35905.pdf Paper URL : https://www.ijtsrd.com/management/management-development/35905/evaluating-the-service-quality-at-lung-ngoc-hoang-tourist-site-hau-giang-province/nguyen-thi-bich-thuy
Authors and Affiliations
Nguyen Thi Bich Thuy | Nguyen Quoc Nghi
Keywords
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