Evaluation of Factors Affecting Patient Satisfaction with Health Care Services: A Cross-sectional Study in an Endourology Clinic
Journal Title: Journal of Urological Surgery - Year 2019, Vol 6, Issue 4
Abstract
Objective: Quality in health care services means delivering health services using medical technologies by taking into account patients’ expectations. Patient satisfaction is the response to this service. The quality of health care provided is an important determinant of health service utilization and the choice of health facility. The aim of this study was to evaluate the satisfaction levels and expectations of health care services provided to patients who underwent endourological treatment. Materials and Methods: Patients who underwent endourological treatment in our clinic between February 2018 and April 2018 and/or their accompanists were asked to complete a questionnaire consisting of 20 questions before discharge. Demographic characteristics of the participants and their opinion on the services provided and the staff providing the services were analyzed using the independent samples t-test, one-way analysis of variance, and Tukey’s post-hoc test. Results: A total of 150 individuals participated in the study. 94% of the participants were patients’ accompanists. Of the participants, 48.7% were women, 52.7% were 35-60 years olds, 62% were high school graduates, 24% were workers and 5.3% were civil servants. There was no statistically significant difference between the satisfaction levels of the participants according to their gender, age, education level, occupational status, proximity to the patient and length of hospital stay. Conclusion: In our study, it was seen that perception of quality of health services was not affected by socio-cultural and socio-economic conditions of patients and their accompanists.
Authors and Affiliations
Reha Girgin, Engin Denizhan Demirkıran, Günnur Yılmaz
Keywords
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- EP ID EP684550
- DOI 10.4274/jus.galenos.2019.2640
- Views 192
- Downloads 0
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