Evaluation of the E Government Quality of Services Case Study X City Government

Abstract

The application of Information Technology in government is not only based on the desire to create a more efficient government, but also to improve the public access to information and the quality of services developed by the government. This study measures the extent of the quality of citizens' aspirations service at Badung Communication and Information website. The method used is the E Govqual method, since it was created specifically to assess government owned websites. E Govqual itself has 22 attributes which are divided into five variables namely Ease of Use, Trust, Reliability, Content and Appearance of Information, and Citizen Support. The data collected were analyzed using the Importance Performance Analysis IPA method in order to obtain indicators that are in need of improvement or to be maintained based on users perceptions and expectations. The result of the analysis shows that the citizens' aspirations service at Badung Communication and Information website is still not in accordance to the users expectations. This is shown by the suitability value of 100 , which is 81 and the average result of the gap value of 0, which is 0.84. There are 10 attributes of the main improvements to the citizens' aspirations service at Badung Communication and Information website. Dela Handayani | I Ketut Adi Purnawan | Gusti Made Arya Sasmita "Evaluation of the E-Government Quality of Services (Case Study: X City Government)" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4 , June 2020, URL: https://www.ijtsrd.com/papers/ijtsrd30854.pdf

Authors and Affiliations

Dela Handayani | I Ketut Adi Purnawan | Gusti Made Arya Sasmita

Keywords

Related Articles

Transformation of the Modern International Conflicts

This article analysis the modern processes in international conflict resolution and transformation processes of solving inter state and intra state conflicts. Besides, Author gives own ideas on modern trends in internati...

Assignment and Importance of Mathematical Problems in Primary School

This article presents the methods needed to solve mathematical problems in elementary school today and the process of converting the solution of mathematical problems into arithmetic operations, the results of experiment...

Capital Punishment

The paper begins with examining in detail the history of capital punishments tracing back to the middle ages. The author has described in detail the grotesque and barbaric nature of the horrifying methods inflicted upon...

Chemical Properties of Local Black Soap Produced from Cocoa Pod Ash and Palm Oil Waste

This study was carried out to assess the chemical properties of local black soap produced from cocoa pod ashes and palm oil wastes in Ondo State, Nigeria. The pods were collected from a farm, dried and completely burnt t...

Success of Digitalisation in Tourism Industry in India

Digitization offers many new opportunities that can be exploited by providers in the tourism industry. At the same time, competition is being intensi ed and companies have to keep pace with digitization in order to remai...

Download PDF file
  • EP ID EP686374
  • DOI -
  • Views 122
  • Downloads 0

How To Cite

Dela Handayani, I Ketut Adi Purnawan (2020). Evaluation of the E Government Quality of Services Case Study X City Government. International Journal of Trend in Scientific Research and Development, 4(4), -. https://europub.co.uk/articles/-A-686374