Examining the Effect of Emotional Labour on Job Burnout, the Moderating Role of Workload A Qualitative Study
Journal Title: International Journal of Trend in Scientific Research and Development - Year 2020, Vol 4, Issue 6
Abstract
The effects of emotional labour on job burnout have been established by researchers with mostly focusing on the health sector. The study qualitatively examined the relationship between surface and deep emotional labour on job burnout among workers in the banking sector. The study used a qualitative method to explore these three subject by going through the Teschseight processes of qualitative data analysis. Data was collected from selected employees form nine GCB bank branches in Kumasi, Ghana. Data was analyzed using rigorous qualitative procedures to arrive the following findings respondents have deep understanding of the subjects under consideration, respondent experienced burnouts when they employ more surface emotional tactics and less burnouts when they employ deep emotional labour tactics. Workload influenced the relationship between both surface or deep emotional labour and burnout. The study recommends the reduction in the use of surface emotional tactics as it leads to burnout among employees, the task should be assigned proportionately with the enabling environment for task performance created by employers to limit burnout among employee. Nkyi Deborah | Zhenmei Rong "Examining the Effect of Emotional Labour on Job Burnout, the Moderating Role of Workload: A Qualitative Study" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-6 , October 2020, URL: https://www.ijtsrd.com/papers/ijtsrd35773.pdf Paper Url: https://www.ijtsrd.com/management/hrm-and-retail-business/35773/examining-the-effect-of-emotional-labour-on-job-burnout-the-moderating-role-of-workload-a-qualitative-study/nkyi-deborah
Authors and Affiliations
Nkyi Deborah
Keywords
Related Articles
- EP ID EP690873
- DOI -
- Views 125
- Downloads 0
Effect of Organizational Culture and Employee Performance of Selected Banks in Anambra State
This study determined the organizational culture and employee performance of selected banks in Anambra state. The specific objectives are to determine whether supportive culture has a significant influence on employees’...
FundMount Platform for Crowd-Sourcing: A Web Application
Crowd-sourcing is process which includes overall population to give seed cash to new recommendation. Crowd-sourcing model comprises three sorts of performers which incorporate venture initiator, people of gatherings and...
Data Structure Theoretical Approach
Run with accordance with significance. The first if these this paper explains about the basic terminologies used in this paper in data structure. Better running times will be other constraints, such as memory use which w...
Analysis and Evaluation of the Effect of Heavy Metals in Fruits and Vegetables
"Heavy metal contamination of fruits and vegetables cannot be undervalued as they are vital components of human diet. Fruits and vegetables are rich sources of vitamins, minerals, and fibers, and also have beneficial ant...
Knowledge and Attitude Regarding Organ Donation among Adult Population at Kalyanpuri, East District, Delhi
Background While death takes you away, your organs can stay and save another life. Organ transplantation is enabling to enhance the quality of life of patients with end stage organ failure. However, all patients sufferin...