Exploring consumer evaluation of E ‐ Govern ance Services offered by Government of India
Journal Title: International Journal of Research in Social Sciences - Year 2017, Vol 7, Issue 10
Abstract
E-Governance is nothing but use of internet technology as a platform for exchanging information, providing services and transacting with citizens, businesses, and other arms of government. Today, citizens are willing to get the required services at their doorstep fast, Efficient & corruption free. The commercial importance of e‐services, accessed via Internet or mobile phone, grows steadily. There is a clear need to develop a better understanding of how consumers evaluate these services and develop e‐loyalty. This paper examines the consumer evaluation (satisfaction) of e-government services. Current study is an exploratory in nature and the data were collected by using questionnaire method. This paper provides a review of current knowledge on consumer evaluations of e-governance services. Finally suggestions for successful implementation of electronic services offered by e-government, towards improving citizen's satisfaction, are elaborated.
Authors and Affiliations
Dr. Jayant V. Joshi And Bhojraj Yashwant Shewale
Keywords
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