Exploring consumer evaluation of E ‐ Govern ance Services offered by Government of India
Journal Title: International Journal of Research in Social Sciences - Year 2017, Vol 7, Issue 10
Abstract
E-Governance is nothing but use of internet technology as a platform for exchanging information, providing services and transacting with citizens, businesses, and other arms of government. Today, citizens are willing to get the required services at their doorstep fast, Efficient & corruption free. The commercial importance of e‐services, accessed via Internet or mobile phone, grows steadily. There is a clear need to develop a better understanding of how consumers evaluate these services and develop e‐loyalty. This paper examines the consumer evaluation (satisfaction) of e-government services. Current study is an exploratory in nature and the data were collected by using questionnaire method. This paper provides a review of current knowledge on consumer evaluations of e-governance services. Finally suggestions for successful implementation of electronic services offered by e-government, towards improving citizen's satisfaction, are elaborated.
Authors and Affiliations
Dr. Jayant V. Joshi And Bhojraj Yashwant Shewale
Keywords
Related Articles
- EP ID EP20564
- DOI -
- Views 259
- Downloads 12
DEMONETIZATION AND ITS IMPACT ON THE INDIAN ECONOMY
Demonetization can be assumed as a “Surgical Strike” on unaccounted Money, Terrorism, Fake Currency, Unorganized trading, Real Estate, Share market. On the other hand Demonetization is a device to encounter the Inflati...
A STUDY TO IDENTIFY THE VARIOUS LEVELS OF JOB SATISFACTION AMIDST DOCTORS WORKING IN COIMBATORE CITY HOSPITALS
Job satisfaction is the level of contentment a person feels regarding his or her job. Job satisfaction can be influenced by a person's ability to complete required tasks, the level of communication in an organization,...
BREAKING BOUNDARY BETWEEN GENETIC STRUCTURALISM AND POSTMODERNISM
This paper aims at taking the role on the discussion about the position of genetic structuralism which is always misunderstood as the branch of objective criticism. This kind of opinion puts genetic structuralism in a...
Customer satisfaction of SHGs with the Primary Agricultural Cooperative Societies(PACS): Evidences from the field
This paper analyses and discus about the customer satisfaction of the members of SHGs who obtained microfinance from the Cooperative banks, since India is the homeland of the SHG Bank linkage programme model of microfi...
HUMAN RIGHTS AND TRIBAL DEVELOPMENT: A CASE STUDY OF MALAI PANDARAM TRIBES IN KATTATHI TRIBAL SETTLEMENT, PATHANAMTHITTA, KERALA
This research article “Human Rights and Tribal Development: A Case Study of Malaipandaram Tribes in Kattathi Tribal Settlement , Pathanamthitta, Kerala” attempted to unravel the repercussion of development projects on...