Eye care services at community based eye care centers in Gujarat and patient satisfaction with the services
Journal Title: MedPulse -International Medical Journal - Year 2017, Vol 4, Issue 6
Abstract
Customer satisfaction, which has over riding significance for any business is no less significant for hospital services. The study was conducted between February 2017 to March 2017. The patient’s undergone surgical intervention in the hospital during the study period was covered under the study. In order to continue to provide the excellent quality of care, it is necessary to know patients satisfaction level. Patient satisfaction isn't just a vague matter of people feeling good about the care they have received. People's expectation toward eye care services is taking a different shape considering the development in technology and availability of competitive services.
Authors and Affiliations
Dharmendra Jena, Somya Choubey
Keywords
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