FAKTOR PENENTU KUALITAS LAYANAN DAN MINAT UNTUK MELANJUTKAN PENGGUNAAN SISTEM PELAPORAN ONLINE
Journal Title: Jurnal Economia - Year 2017, Vol 13, Issue 2
Abstract
Abstract: Determinants of Service Quality and Continuance Intention to Use Online Reporting System. This study aims to analyze the effect of perceived usefulness, perceived ease of use, convenience, and security towards service quality and continuance intention to use SIPP online at BPJS Employment. This study uses online survey method to 50 companies participating in BPJS Employment with Platinum and Gold segmentation. The online questionnaire was filled by the head of Human Resources Department. Data were analyzed using PLS-SEM. The results show that service quality was significantly influenced by perceived ease of use and convenience, while continuance intention to use SIPP online was only influenced by perceived usefulness.
Authors and Affiliations
Santirianingrum Soebandhi, Intan Nur Aini, Agus Baktiono
Keywords
Related Articles
- EP ID EP219442
- DOI 10.21831/economia.v13i2.14016
- Views 93
- Downloads 0
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