Food & beverage service practices: A study of small hotels in India
Journal Title: Journal of Management Research and Analysis - Year 2018, Vol 5, Issue 4
Abstract
Purpose Satisfying guests demands related to food and beverage items is one the biggest business in world economy same is true for hotels Hotels get a huge revenue and profit as well from the sale of food and beverage items to their guests So different practices related to service of food and beverage items to guests can help a hotel in outsmarting its competition and earn huge profits Therefore this study tries to disclose different factors that affect food and beverage service practices in sampled hotels of IndiaDesignMethodologyApproach Likert type 5 point scale was used in questionnaire which ranged from 1 to 5 where 1 stands for Not Important at all and 5 for Very Important The data was collected form food and beverage service managers or supervisors of the sampled hotelsFindings It was found that various activities related to food beverage control eg preparation of KOTs missing KOTs auditing of food and beverage stores and formally qualified staff are of prime importance for better management of food and beverage service practices in sampled hotelsResearch Limitations The biggest limitations of the research are its universe and sample size which may be addressed by the scholars in futureOriginalityvalue The research will provide a base for further studies aiming to address food and beverage service related issues not only in hotels but also in other establishments Keywords Food and beverage Service Menu Hotel
Authors and Affiliations
Sandeep Malik
Keywords
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- EP ID EP514314
- DOI 10.18231/2394-2770.2018.0072
- Views 77
- Downloads 0
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