Food & beverage service practices: A study of small hotels in India
Journal Title: Journal of Management Research and Analysis - Year 2018, Vol 5, Issue 4
Abstract
Purpose Satisfying guests demands related to food and beverage items is one the biggest business in world economy same is true for hotels Hotels get a huge revenue and profit as well from the sale of food and beverage items to their guests So different practices related to service of food and beverage items to guests can help a hotel in outsmarting its competition and earn huge profits Therefore this study tries to disclose different factors that affect food and beverage service practices in sampled hotels of IndiaDesignMethodologyApproach Likert type 5 point scale was used in questionnaire which ranged from 1 to 5 where 1 stands for Not Important at all and 5 for Very Important The data was collected form food and beverage service managers or supervisors of the sampled hotelsFindings It was found that various activities related to food beverage control eg preparation of KOTs missing KOTs auditing of food and beverage stores and formally qualified staff are of prime importance for better management of food and beverage service practices in sampled hotelsResearch Limitations The biggest limitations of the research are its universe and sample size which may be addressed by the scholars in futureOriginalityvalue The research will provide a base for further studies aiming to address food and beverage service related issues not only in hotels but also in other establishments Keywords Food and beverage Service Menu Hotel
Authors and Affiliations
Sandeep Malik
Keywords
Related Articles
- EP ID EP514314
- DOI 10.18231/2394-2770.2018.0072
- Views 93
- Downloads 0
Service Quality Evaluation of Private Hospitals using SERVQUAL
Background & objectives: Service Quality Evaluation has become a vital aspect of medical care. Hospitals have expanded in terms of availability of specialties, improved technologies, facilities and increased competition...
Customer decision-making process and the effect of marketing on the final purchase decision
The paper aims to explain the consumer decision process and evaluate the various marketing channels used by the firms to influence the decision process of the consumer The first part of this paper critically reviews the...
Pedagogical Competence for Effective Teaching in Management Education
Teachers are using different methods/skills to impart knowledge of their area of study. An effective teacher creates a compatible environment for student learning, as per the academic as well as the needs of the professi...
Customers’ perception of current CRM practices at SBI: A case study of State Bank of India, Patna District, Bihar
In the current era of economic revolution such as demonetisation and digitization banks are considered to be playing significant role To sustain in this challenging environment it is crucial that banks maintain good repu...
Appropriate timing of divestitures: An empirical investigation
This paper is an attempt to study how firms recognize the appropriate timing of divesting a segment of its business? What factors influence such decision? What are the motives for divestitures? In these paper divestiture...