Formation and Development of Intellectual Systems of Self-servicing: Basic Definitions
Journal Title: Бізнес Інформ - Year 2013, Vol 7, Issue 0
Abstract
The article considers problems of formation of systems of self-servicing of customers. These processes take place in different branches of service and are determined by development of information technologies. History of development of systems of self-servicing is rather long, but they became to develop actively during formation of social networks and spontaneous solution of social tasks. Specific feature of the process of self-servicing is the fact that its participant plays both the role of the producer and customer. The condition of formation and development of systems of self-servicing is their complete information openness and voluntariness. It is necessary to create special systems of knowledge for development of this type of service systems. Functioning of the systems of self-servicing is an important element of ensuring stability of an economic system.
Authors and Affiliations
Pavel Kuzmin
Keywords
Related Articles
- EP ID EP157202
- DOI -
- Views 81
- Downloads 0
Economic Justification of Minimisation of Immobilisation Funds Invested Into Engineering Enterprise Materials
The article improves the mechanism of minimisation of immobilisation funds invested into enterprise materials. Optimisation of this mechanism is achieved through reduction of the difference between fixed (or advanced) an...
Directions of Improving the Efficiency of Management of the Marketing Activity of Enterprise
The article is aimed at research and development of both the scientific-theoretical foundations and the practical recommendations for improving the efficiency of the marketing activities of enterprises. The basic princip...
Strategic Planning and Management of Innovative Development: Theory and Practice
The article is aimed at examination of accelerating processes of innovation development and enhancing the role of system for planning and management. The article considers influence of three most essential components - i...
Social Responsibility of Partners of Labour Relations as a Factor of Rational Use of Labour Potential: Theoretical and Methodological Approach
The article considers social responsibility of the employer and employee as a component of the socially responsible business. It identifies that social responsibility should be directed at such components as introduction...
Use of Preventive Crisis Management to Stabilize the Market Position of Enterprise
The article describes the results of research aimed at the use by Ukrainian enterprises of preventive crisis management, which, unlike the more common crisis management, whose actions are directed to interfering in the a...