FUTURE PROSPECTS OF POSTAL SERVICES IN DIGITAL AGE IN INDIA
Journal Title: GJRA-Global Journal For Research Analysis - Year 2019, Vol 8, Issue 4
Abstract
The aim of this study is to provide an overview of the current technological developments in the postal market and assess the potential future impact of various technologies and innovations in the market, and on consumers in particular. It also considers the issues that might arise for consumer protection authorities and possible actions to be taken. This study is conducted for the partial fulllment of the PhD degree, using mix of desk research, expert interview and own analysis. The ndings are based on literature review, expert interview and validated during interviews with postmaster, postman and customers
Authors and Affiliations
Kavleen Kaur Khanooja, Shakti Prathabhan
Keywords
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