GENERIC QUALITY STANDARDS VS. SPECIFIC QUALITY STANDARDS: THE CASE OF HIGHER EDUCATION
Journal Title: International Journal for Quality Research - Year 2011, Vol 5, Issue 2
Abstract
Quality as a new requirement for the field of higher education leads institutions to seek to satisfy generic or specific quality standards imposed directly or indirectly by its customers. The aim of this study is to compare between ISO9001, as a generic quality standard, and the Code of Practice of the Quality Assurance Agency for Higher Education (QAA), as a specific quality standard. A correlation matrix is drawn and correlation rates are calculated to show similarities and differences between them. This paper shows, first, that ISO9001 and QAA Code of Practice are compatible. Second, implementing a quality management system in accordance with ISO9001 requirements can constitute an adequate framework for the application of the QAA Code of Practice requirements. Third, to make the ISO9001 requirements closer to a specific quality standard in the field of higher education, it is recommended to complete these standards by specific requirements to the field of higher education.
Authors and Affiliations
Laila El Abbadi, Aboubakr Bouayad, Mohamed Lamrini
Keywords
Related Articles
- EP ID EP254854
- DOI -
- Views 88
- Downloads 0
BEHAVIORAL PROFILES OF CONSUMERS OF ONLINE TRAVEL AGENCIES
The aim of the article is threefold: analyzing (1) the antecedents of satisfaction of online travel agencies (OTAs)' customers, and the mediating role of loyalty, and word of mouth; (2) the different customers' profiles...
QUALITY LEADERS - LEARNING FROM THE DEMING PRIZE WINNERS IN INDIA
Different governments and professional agencies have set up a number of awards to recognize and reward quality initiatives. Deming Prize is one such award and ever since it was open for companies from outside Japan, maxi...
CUSTOMER SATISFACTION AS AN INDICATOR OF SERVICE QUALITY IN TOURISM AND HOSPITALITY
One of the greatest challenges for stakeholders is to ensure customer satisfaction, especially in service industries such as tourism and hospitality. The aim of this paper is to show that restaurant guest satisfaction de...
INCORPORATING KANSEI ENGINEERING INTO SERVICE QUALITY TOOLS TO IMPROVE THE AIRLINE SERVICES
The aviation industry in Indonesia continues to grow rapidly in the recent years. In 2015, ASEAN Open Sky, the policy of liberalization of air transportation in Southeast Asia was applied and opened the airspace between...
THE DISCLOSURE OF INFORMATION ON SUSTAINABLE DEVELOPMENT ON THE CORPORATE WEBSITE OF THE CERTIFIED PORTUGUESE ORGANIZATIONS
The Internet is a privileged means of communication towards Sustainable Development (SD), where information disclosed knows no borders. The aim of the study is to determine the nature of the content that is disclosed on...